American Granite and Marble

Nov 2020

Jason Ritchie at American Granite was great working with and made sure everything was perfect for the install. Joe Felosi and his helper did an excellent job installing the granite as well.

Oct 2015

Overdue review for marble kitchen counters and island installed in May 2014. The marble itself was beautiful. However, the marble backsplash was NOT even close to parallel to wall. Their offer to "fix" it included a couple of teenagers sloppily squirting caulk into uneven gap, which collapsed within 45 minutes after they left. I ended up inserting pieces of wood into gap to support caulk and caulked it myself. This looks okay, but the gap goes from flush with wall on one end of kitchen counter to a full half inch or more gap on the far corner. American Granite assured me this was not their fault, it was because "my wall was crooked." Ummm, okay, maybe this is true but not obvious to naked eye. Even if true, after speaking to other experts in field my gut instinct that this was horrible excuse was confirmed. Original countertop WAS flush with wall, so seems something that should have been taken into account during measurements. I am very trusting and busy person, so made mistake of paying in full up front. Because of this, their management had no incentive to ensure my satisfaction and frankly did not seem to give a s*** about how horrible it looked and how condescending their excuse was. The clearly thought I was an idiot. Not a general contractor, but I am quite intelligent. Only reason I did not take this to court was because not worth time or energy to me just to make a point out of principle. My recourse is telling my story. I have NOTHING to gain, not in granite business and gave up on AGM doing anything to make this right over a year ago. I work in pharmaceutical industry. I have no one else to specifically recommend. I will again say granite itself was beautiful, so may be good source of granite if you can get someone else to make measurements and install. The installation will be done by young men of questionable skills, not the business owner or manager (Mark) who you first meet with. Mark shook my hand, looked me in the eye, and promised the work would be top notch regardless of whether I paid upfront to save myself a trip or held 50% final payment. Mark seemed like great guy until after work was done and his check cleared. I also understand they have many great reviews--which is why I hired them. Just don't pay in full up front, because once Mark is paid he couldn't care less about your satisfaction (actions speak louder than words). Maybe if you threaten legal action, but I did not. Jared W.

May 2015

This place is awesome. You could not deal with more honest and great guys. Mark is absolutely wonderful and is patient when it comes to finding just the right granite. His installers were prompt, courteous and very knowledgable. I have and will continue to recommend this company! Thanks for a GREAT job!