Bellhops couldn't fulfill my promised movers so they contracted out to a 3rd party. After arriving over an hour late, they proceeded to work at a snails pace. They scuffed my hardwood floors in several places (which Bellhops refused to compensate), banged up my walls, and left without unwrapping any furniture. In addition, the driver tried backing up my sloped driveway and left a 2 foot cut into my aggregate driveway after scraping his loft gate (again, Bellhops wouldn't fully compensate). I was offered $25 for the damage to my driveway. Please use someone credible, these guys are amateurs.
October 2023
If I could give zero stars, I would. HORRIBLE movers and HORRIBLE customer service.I was guaranteed 3 movers for 2 hours, where every 15 minutes less than 2 hours reduced the fee. One mover showed up on time, which obviously he was completely unable to move my furniture by himself. The other two showed up over an hour late. Once all movers were at my house, it took about 45 minutes to finish. Additionally, I confirmed with the movers the night before that they would cover my furniture. However, they didn’t so my furniture had stains and scratches from dropping it in the street. Not to minute marks all over the walls of my apartment.I was then charged the full price... read full review
October 2023
zxiu3bvo was my order #they were so bad! they accepted my money, then only did 1/2 the job. I did call to confirm that they didn't over book so they would actually have time to do what they promised, Darwin said they would provide the entire move. There was nothing that needed to be boxed , it was all ready to go! Day of move they arrived and said they had been double booked so they had to hurry. They did 1 half the job wouldn't bring in the fridge and said if we paid full price again they would be back later in the week! Don't use this company!!!
Bellhops couldn't fulfill my promised movers so they contracted out to a 3rd party. After arriving over an hour late, they proceeded to work at a snails pace. They scuffed my hardwood floors in several places (which Bellhops refused to compensate), banged up my walls, and left without unwrapping any furniture. In addition, the driver tried backing up my sloped driveway and left a 2 foot cut into my aggregate driveway after scraping his loft gate (again, Bellhops wouldn't fully compensate). I was offered $25 for the damage to my driveway. Please use someone credible, these guys are amateurs.
If I could give zero stars, I would. HORRIBLE movers and HORRIBLE customer service.I was guaranteed 3 movers for 2 hours, where every 15 minutes less than 2 hours reduced the fee. One mover showed up on time, which obviously he was completely unable to move my furniture by himself. The other two showed up over an hour late. Once all movers were at my house, it took about 45 minutes to finish. Additionally, I confirmed with the movers the night before that they would cover my furniture. However, they didn’t so my furniture had stains and scratches from dropping it in the street. Not to minute marks all over the walls of my apartment.I was then charged the full price... read full review
zxiu3bvo was my order #they were so bad! they accepted my money, then only did 1/2 the job. I did call to confirm that they didn't over book so they would actually have time to do what they promised, Darwin said they would provide the entire move. There was nothing that needed to be boxed , it was all ready to go! Day of move they arrived and said they had been double booked so they had to hurry. They did 1 half the job wouldn't bring in the fridge and said if we paid full price again they would be back later in the week! Don't use this company!!!