31-W Insulation

Feb 2024

They do good work. They want half upfront. Do not pay the second half until they clean up their trash. I have seven giant bags of trash left on my porch that other workers have had to work around. Contractor informed them multiple times and still no clean up. I paid them before they cleaned it up because the guy told me he would be back to pick it up and I fell for it. Even bought them lunch one of the days they were working and left a big mess.Update 2/11/24 they replied to my review within 24 hours and resolved the issue within a couple days. I updated this review from 3 stars to 4 stars because everything was wonderful except for the trash and they resolved it very...read full review

May 2021

Update: The Regional Manager, Nick, followed up with the issues that I originally reported. He clarified some of the stocking issues and promised to finish the job. He scheduled a day for him and the Milan location Manager, Todd, to come out. He arrived 30 minutes early with all of the missing pieces and he immediately went to work. Todd arrived shortly thereafter and helped finish the job. Overall, both Todd and Nick were personable, professional, and went above and beyond to make everything right. I just wished I had originally received the same service that I received tonight. 31-W made everything right. I would recommend this company after experiencing the great customer service from their leadership team.Original Post: We chose the Milan, TN company based on a good recommendation from a family member. However, the company’s main rep, Mr. Ballard is not proactive in communicating. I took a day of leave to be prepared for a door install and had I not taken the initiative to check on the status, I would have never found out that their installer “called in.” I work Monday through Friday so I requested a Saturday install... “the installer will be there by 0900” and here I am at 0945 still waiting... I had high hopes of great customer service, but the lack of communication, the wrong parts being ordered and delay in the installation process has been very disappointing.