About Russell & Abbott Heating and Cooling
Russell & Abbott Heating and Cooling is a trusted, employee-owned HVAC company serving Knoxville and the surrounding areas. The business is known for its community-oriented approach and commitment to providing top-level, professional, and friendly service. Technicians are highly trained to handle any HVAC needs and carry a CMC-C License from the State of Tennessee. Customers appreciate the timely and courteous service they receive, as well as the detailed explanations provided during maintenance visits. The company stands behind its work with a 90-day warranty on repairs for all brands of equipment. Many clients have noted the efficiency and respect shown by technicians during their visits, contributing to a positive experience. Recent customer reviews highlight the quick response and helpfulness of the team. Felix arrived promptly and fixed everything quickly, providing more answers than other companies and showing friendliness and respect. Esan Alqaisi came late but was very nice and helpful, diagnosing the need for a new unit and sending someone out to discuss options. A customer praised the installation of a cooling unit by Dylan Witucki and Christian Santana; they were professional, helpful, and made the elderly customer feel comfortable despite initial hesitation. Additionally, Jeff Jones and his teammate Chris Kelso were described as the best, very professional, walking through every detail and earning high regard. Overall, Russell & Abbott is praised for their quick, effective, and respectful service, making them a reliable choice for HVAC needs in the area.
Felix came out quick. He was able to get everything fix and up and running quick. He was able to also give us a lot more answers than the other company we were working with. Very friendly and respectful. Thank you very much.
Esan Alqaisi the technician came to my home late today due to my air going out. He was very nice and helpful. I hesitate using people I know nothing about. I feel comfortable with his diagnosis and we will see what happens next. He is sending someone out to talk to me. I need a new unit. My unit is 24 years old. I hope the rest of my problem is handled the same way he did. I'll let you know!
Today my cooling unit was installed by Dylan Witucki and Christian Santana. I am an elderly woman and we get scammed and lied to all of the time. I was hesitant but they won me over especially after I talk to Jeff Cooley the Comfort design specialist. The 2 guys...read full review
Jeff jones and his teammate Chris Kelso were the absolute best. Very professional, walked me through every detail of what they were doing. Two stand up professionals. Highest regards!