Reviews for TUF Cleaning

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  • Feb 2024

    his Company is not very reputable. They don't stand behind their work. Tuf Cleaning and Concreate stained and sealed our driveway. We had to call them back to redo their work because there were imperfections in the stain. After numerous attempts to contact them they finally returned only to partially regrind the driveway with the promise to return. They refused to return and finish the work now we have a mess and unfinished work. We hired a lawyer to resolve the issue with no response from them. The Company looks like they have dissolved under a new name Top Notch Flooring in Knoxville to avoid other similar situations. Neither Company is willing to repair the work. We were scammed out of $9000. Be very leery of t Thunder and Shauna Warren the owners.

  • May 2019

    Fantastic family-owned business that does amazing work at a fair price. Don’t bother calling anyone else!

  • Apr 2019

    A paint company pulled the dye out of our polished concrete floor using goof off. The only way to repair this damage was to grind the floor over again to get below the sealer and dye. I contacted Thunder at Tuf Cleaning and after explaining our problem he agreed to grind the floor, add new dye to the floor and then seal it with a product that would prevent further accidents and chemicals from staining the concrete. During this time my wife has been bedridden and dying from cancer. I put my trust in Thunder and did not feel that it was necessary to read every word of his estimate. After he had completed the new dye I was able to go out and check his work on our floor. I noticed right away that there were several new discolored areas where none existed before. Thunder explained that he was still working on the floor. When I asked him what product he was planning on using to seal the floor he told me about a sealer that would not protect our floor from chemicals and acid staining contrary to what we initially agreed upon. When I went to look at the finished floor I found several areas that were worse than what he started with and he excuse was that concrete is difficult to dye right. When I read his estimate I saw that he had wrote on the estimate “Strip, stain, polish and seal.” This is NOT WHAT WE AGREED TO. Then he tells me that grinding the floor “is not something that he is willing to do.” WTF? My wife died in her bed this morning. DO NOT EVER TRUST THIS CONTRACTOR. Anyone who would take advantage of a grieving family should never be trusted. Now I have to find someone else to correct the damage that TUF Cleaning has done to our floor.

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From TUF Cleaning

Professional floor cleaning and care in the Knoxville and Tri-Cities area. Carpet, upholstery and area rug cleaning, tile & grout cleaning and sealing, marble, granite, and natural stone care, wood floor cleaning, VCT stripping and waxing. All services available for home and business. We are glad to give a free estimate. Just give us a call today and get your floors back to their original beauty.

Hours

Monday: 6AM - 10PM
Tuesday: 6AM - 10PM
Wednesday: 6AM - 10PM
Thursday: 6AM - 10PM
Friday: 6AM - 10PM
Saturday: 8AM - 6PM
Sunday: Closed

Tips

accepts credit cards