I dropped my car off at Fisher in West Knoxville for an alignment after some front end work was performed by Autoworks of Knoxville (the best repair shop in Knoxville).
I left the car and called to pay the bill on the phone since I was going to pick up the car after closing time.
I was surprised to hear “NO CHARGE”. Why I asked? “Well when we got it up on the rack it didn’t really need an alignment. It was pretty close and we just tweaked it a little bit.”
They say Integrity is doing the right thing when no one is looking. They could easily have charged... read full review
October 2024
Got an oil change and drive 2 miles after brie getting a check engine light. Went back, they read the code and cleared it. Drive another shirt drive and light came back. They read the code again but could not clear it. they told us to clean mass airflow sensor and we did. The light remained. After much research, we checked the oil cap and it was loose. A simple fix and something they should have checked before sending us on our way. They were apologetic, and tried to resolve it, so I'll give a 4 for customer service.
October 2024
Can’t thank these guys enough for the honest work they did on my car. Had several other shops quote me triple the price for repairs. Not only did the cost come in lower they took $100 off what I was originally quoted after discovering an alignment wasn’t necessary after the repair. They earned my business in the future for any other car needs.
HONESTY that is Rare these days
I dropped my car off at Fisher in West Knoxville for an alignment after some front end work was performed by Autoworks of Knoxville (the best repair shop in Knoxville).
I left the car and called to pay the bill on the phone since I was going to pick up the car after closing time.
I was surprised to hear “NO CHARGE”. Why I asked? “Well when we got it up on the rack it didn’t really need an alignment. It was pretty close and we just tweaked it a little bit.”
They say Integrity is doing the right thing when no one is looking. They could easily have charged... read full review
Got an oil change and drive 2 miles after brie getting a check engine light. Went back, they read the code and cleared it. Drive another shirt drive and light came back. They read the code again but could not clear it. they told us to clean mass airflow sensor and we did. The light remained. After much research, we checked the oil cap and it was loose. A simple fix and something they should have checked before sending us on our way. They were apologetic, and tried to resolve it, so I'll give a 4 for customer service.
Can’t thank these guys enough for the honest work they did on my car. Had several other shops quote me triple the price for repairs. Not only did the cost come in lower they took $100 off what I was originally quoted after discovering an alignment wasn’t necessary after the repair. They earned my business in the future for any other car needs.