Audi Knoxville - Service & Parts

No loaners?? Audi makes great cars. And service has been good. But no loaners when in for service? Never an issue with BMW and Lexus, but a loaner at Harper Audi of Knoxville is not likely. Pretty surprising for that level of vehicle, and disappointing. Love my 2023 SQ5, but I expect a loaner when in for service. Audi needs to do better.

So there I was, it was 5:35pm the night before having to leave on an important business trip that involved a 365 mile drive through the mountains and I notice an issue (self inflicted) with my 6 week old Audi. I jumped in the car and drove over to Audi Knoxville before they closed at 6:30pm. If I'm being honest, I was a bit desperate for a solution but since my issue was self inflicted, I wasn't overly optimistic they would be able to help me. After all...it's much easier and far more common for a business to say "no" because it's not their problem, nor did they create the problem. When I got there, Josh (new car manager) listened to my issue... read full review

I love Audi Knoxville! They are always prompt in their response and answer any questions I may have. When doing multipoint inspection, they will send you a video so that you are aware of what they are inspecting. They always give me a summary sheet as well and explain each category. They also give a complimentary wash to make sure your car comes back to you looking new!