Water Heater Installation Repair near Goodlettsville

“I wish I had the name of the 2 technicians that came out today so that I could mention them both within my review! However, they were very professional, personable and reassuring and matter of fact. Even down to the dispatcher that I spoke to (Jennifer). My husband and I were referred to this company by a Relator who clients gave high praises. & those praises are now even higher as they just gained 2 new customers today! & I will totally refer them to all of my home health clients. I love top tier customer service & I got that today!!!! Thank you for your help.“

“I am the husband writing the review: I would describe myself as an above average knowledgeable consumer as it relates to HVAC. Our main package unit went out unexpectedly and we needed a new unit. We inquired about purchasing a new unit through Costco and they contract with Solace for the install. The same day I inquired, Tyler (in sales) called me. Tyler was amazing. His communication and response time was second to none. He answered all of my questions and was never pushy. Once I decided to move forward, Rebecca (in the office) handled all the necessary paperwork and I was scheduled for the install the next day. Jacob, Austin and Tyler (in service) comprised my install team. They were fantastic. They were friendly, kind, did a great job communicating throughout the process and did a fabulous job keeping the worksite clean. The day after install, I had confirmation that my unit's warranty was registered and Rebecca called to schedule my electrical inspection with the state inspector. I could not have had a more pleasant experience. I also signed up for their twice a year maintenance program. For $9.99 a month they will come out to perform a maintenance service (to be clear, not repair) on ALL of your HVAC units. This also makes you a preferred customer for a service repair call if your unit is ever in need of repair. It is a nice feeling to have made a large transaction and have absolutely zero regrets and no second guesses. At the end of the day, the great team of people working together in unison to provide great service at a very competitive price made all the difference. Way to go! Keep up the great work! The team of people I worked with are an asset to Solace!“

“Had a huge leak under my house because pipes came apart. Called a plumber that advertised they do urgent calls. Couldn't get here until after 5. Called Michael Shaver Plumbing. Plumber would be here by two. Jimmie was here and finished by 2:00. He was so nice and so thorough. The saga continues. At 7:30 that evening I hear a strange noise in the same bathroom where the first leak was. Leak between the cutoff valve and the floor. Water spraying everywhere. Jimmie was here by 8:30 and finished by 9:30. No service charge for this call. Do yourselves a favor. Always get a real plumber. They are worth whatever they charge. And he loved on my puppy. She is in love.“

“We had a pleasant experience having this team work with such care on our home. New water lines, water heater, HVAC, & other repairs that will pay off so much more in the long run with what I expect to be better energy usage & bills. Very friendly, very thorough, and went above & beyond with care. Highly recommend.“

“We had our water heater replaced by Master Plumber Rob. We really appreciate the same day service. We will be using Ace again!“

“I had a great experience with Josh and Tyler replacing my water main. I am a return customer and will be using them again in the future.“

“We found our new go-to plumber! We were looking to replace our hot water heater that was very old and noisy. Terry quoted us a fraction of the price everyone else did and was willing to come out ASAP. Very responsive and easy to get ahold of as well. We will be calling for any future needs!“

“Kevin has worked on several plumbing projects in our home-toilet replacement x4, sink replacement x2, serviced out hot water heater and fixed some leaky faucets. He even installed our reverse osmosis system and our new kitchen sink! He's a great communicator and provides excellent quality service. We call him for any and all of our plumbing needs.“

“I have used Mr. Moore the last 3 times that I had plumbing issues. Always does exactly what he says and I have had no issues with his work or pricing. Highly recommend !!!“

“Isaiah and Nick were knowledgeable, friendly, and wanted to make sure they fixed my somewhat tricky drainage problem. I would highly recommend them for fixing your plumbing issues.“

“Tyree took a logical and patient approach to solving a water heater issue. When the first solution didn't completely solve our problem - no panic or frustration, he patiently followed through and finished the job - including making a quick trip to get a part. Explained what was going on at each step. It was a good experience for an issue that seemed to want to linger. I was on a tight schedule and had to leave town and the job was completed timely.“

“I had Shawn Perkins work on my plumbing. Had two issues in a week. He came out and did an excellent job on both situations. Shawn is great. Knows what he is doing and a great person. Explained things very well. A true professional.“

“Josh disconnected an old hot tub and connected the electric to the new one. Polite Efficient. Arrived as scheduled Made sure I understood the work that he did Excellent workmanship. I’ll have Josh and Moss back for any future electrical needs without hesitation. Great experience“

“Called in because I had a slow-draining sink (already had tried drano) and a non-working garbage disposal - the lady on the phone made me an appointment but also gave me some tips to maybe try and fix it myself (in which case I could cancel the appointment). Lo and behold, they worked! Saved some money and now have a go-to plumber for the bigger things when they arise. That's the beauty of small business!! Made my day, thanks y'all!“