Reviews for 31-W Insulation

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Sep 2023
31 W has been a good resource. They answer the phone, they call you back, and they get it done! I've had insulation, garage doors and sound proofing installed all at different times. All at a fair price. We just kero using them.
May 2021
Update: The Regional Manager, Nick, followed up with the issues that I originally reported. He clarified some of the stocking issues, apologized for any communication issues and promised to finish the job. He scheduled a day for him and the Milan location Manager, Todd, to come out. He arrived 30 minutes early with all of the missing pieces and he immediately went to work. Todd arrived shortly thereafter and helped finish the job. Overall, both Todd and Nick were personable, professional, and went above and beyond to make everything right. I just wished I had originally received the same service that I received tonight. 31-W made everything right. I would recommend this company after experiencing the great customer service from their leadership team.Original Post: We chose the Milan, TN company based on a good recommendation from a family member. However, the company’s main rep, Mr. Ballard is not proactive in communicating. I took a day of leave to be prepared for a door install and had I not taken the initiative to check on the status, I would have never found out that their installer “called in.” I work Monday through Friday so I requested a Saturday install... “the installer will be there by 0900” and here I am at 0945 still waiting... I had high hopes of great customer service, but the lack of communication, the wrong parts being ordered and delay in the installation process has been very disappointing.
Nov 2020
My grandpa retired driving a truck for 31-W and to this day I still have picture/ postcard of Wayne Day and his race car he signed for me when I was a child. I have always heard good things of 31-W Insulation

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From 31-W Insulation

When it comes to getting quality home improvements for yourself or your customers, you need a company with a long-standing reputation for exceeding expectations. When we started 31-W Insulation in 1972, we didn’t envision it would become the second-largest insulation company in the Southeast with more than 600 employees and 48 locations in 12 states. We only knew that we wanted to treat people with respect and provide the best in insulation and other home remodeling services, such as gutter systems, garage doors, fireplaces, window blinds, mirrors, shower enclosures, and more. We still remain under family ownership and look forward to making you part of the 31-W Insulation family!