About Serenity Spa by Westgate
Serenity Spa by Westgate, located in Gatlinburg at Westgate Smoky Mountain Resort & Spa, offers a relaxing environment with friendly staff. The spa provides over 50 world-class services, including facials, massages, manicures, pedicures, and body wraps. Guests often praise the Swedish massage, hot stone massage, and classic pedicure. Therapists like Heather and Amber are known for their professional and skilled work, with a kind and attentive demeanor. Visitors appreciate the spa's beautiful and calming atmosphere, enjoying features like heated massage tables, refreshing watermelon water, and relaxing music. Many guests have had memorable experiences, including couples on their honeymoon, and plan to return for more treatments. The atmosphere is so relaxing that visitors often lose track of time and feel completely pampered. The serenity room provides a comfortable space to sit and relax before and after appointments, where guests can enjoy organic tea, coffee, or fruited water. Guests also highlight the exceptional Serenity Body Blend and Serenity Signature Facial, describing the experience as fantastic on every level. The staff is consistently praised for their kindness and accommodating attitude, with some recommending asking for specific therapists like Kora, who is described as absolutely wonderful. Although some feel the interior could be lighter and warmer, the overall experience leaves a positive impression, making it a top choice for those seeking total tranquility.
My sister, sister in law and I came here together on our big family vacation the other week and had a great experience. I believe we all worked with Emily and Heather, both of whom were friendly, personable and did fantastic work.
I wish the salon was a little lighter though, it feels so disconnected inside. I remember before the remodel from the fires a few years back, it was all very light tones and wood / faux wood interior. Now it’s all white walls/counters and low lighting. It just feels cold, not warm and welcoming anymore. However, I do enjoy the massage tables and how they lift/lower in 2 places instead of using bolsters. The watermelon water after the...read full review
We absolutely loved our couples massage! We had never had a massage before but wanted to try on our honeymoon in Gatlinburg! The prices were expensive but comparable to every spa around. Amber and Emily were very helpful and made sure to make us comfortable for our first massage! The spa was beautiful and very relaxing! We enjoyed the heated massage tables, lemon water, dark atmosphere, and relaxing music!
My husband treated me to a spa visit during our stay at the Westgate Resort in Gatlinburg. After a lot of help and encouragement from Hannah who was amazing, I selected the Serenity Body Blend and the Serenity Sivgnature Facial. On the day of my visit I was greeted by Mel who made feel so special, like I was a VIP. Then Emily and Amber pamp⁴ered me beyond my wildest dreams. They are wonderful. Their attentiveness and the beautiful atmosphere of the spa made me completely lose track of time. I told my husband that I am going to do this every time we visit Gatlinburg. I wish I could give them all 10 stars!!