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Reviews for Vanderbilt Urology Cool Springs
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Vanderbilt Urology Cool Springs
2009 Mallory Ln #210, Franklin
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2009 Mallory Ln #210, Franklin
Directions Call Website Suggest an Edit
Check in went smoothly; nurse who took vitals was courteous; Ms. Burton, NP, was very personable and knowledgeable; I developed a great deal of trust in her at this very first visit.Five stars would have been given except in the checkout process, at approximately 12N, on July 12, for reference of who was covering the desk at that time, was not as pleasant. Employee was curt and made the process uncomfortable. It's interesting I had a similar experience with her at the Spring Hill clinic a few weeks ago. I hope she is having a better day today.Well, two days later ( from July 12 to July 14) and I must change my rating to only two stars due to lack of efficiency... read full review
Recent visit was with Sophie Dohnalek, NP. Practically no wait times, and the nursing staff was very friendly.Sophie was extremely thorough and one of the few times I haven't felt rushed when visiting the doctor. She provided detailed explanations, outlined next steps and above all else was extremely kind in her delivery. Great overall experience and definitely recommended.