Great company!!! We have used Franklin Hearing & Cooling for years. They have always been extremely responsive. Our upstairs unit was not working. We called and they had a technician out within the hour! They are the best!!
February 2024
These folks are incredible! With temps around 10 on 1/15/24 our heat went out at 4:30 AM. I left a VM for service. At 7:30 they were in with 4+ inches of snow on the ground and more coming down. By 8 AM they were working on our unit. Control board found bad. They located new replacement board in Nashville, sent someone for it and had it back in Franklin by 10:30 AM. By 11 AM, three hours after they diagnosed the problem, we had our heat working! Incredible service and customer support! Many Thanks to Barry and his team!
November 2022
I use Franklin heating and cooling for my own house along with 4 rental properties I own. The annual inspection plan is awesome and the thorough job Bud does has saved me from critical HVAC failure multiple times. He even explained to me how exactly I could fix an issue myself to save some money, and having that kind of integrity towards the customer is way above normal in my book!
Great company!!! We have used Franklin Hearing & Cooling for years. They have always been extremely responsive. Our upstairs unit was not working. We called and they had a technician out within the hour! They are the best!!
These folks are incredible! With temps around 10 on 1/15/24 our heat went out at 4:30 AM. I left a VM for service. At 7:30 they were in with 4+ inches of snow on the ground and more coming down. By 8 AM they were working on our unit. Control board found bad. They located new replacement board in Nashville, sent someone for it and had it back in Franklin by 10:30 AM. By 11 AM, three hours after they diagnosed the problem, we had our heat working! Incredible service and customer support! Many Thanks to Barry and his team!
I use Franklin heating and cooling for my own house along with 4 rental properties I own. The annual inspection plan is awesome and the thorough job Bud does has saved me from critical HVAC failure multiple times. He even explained to me how exactly I could fix an issue myself to save some money, and having that kind of integrity towards the customer is way above normal in my book!