We've been dealing with this company for over a year now. The communication is HORRIBLE or non existent. Scott, a "manager", and Michelle, a "newer manager" lie about what they've done or what they will do. The company has a client care coordinator come to your home to set up a "plan" as to what is going to be done, yet it doesn't occur as agreed upon. OFTEN times the aides don't show up, and there's rarely a call to let you know, and most times no one to replace them. Many of the aides are NOT qualified to take care of these patients, nor do they have the desire to care for them. If you go with this company, be sure... read full review
September 2022
I work here for not a long time, but in my time there I got a jist of what company is like. At first things were great orientation was good, interview process was good, hiring on was good. The only problem I had a problem with is how they do their scheduling. They don’t call and see if you can work the time you scheduled unless it’s a last minute thing that they need coverage for. Then they call you while your at another client’s house, like you aren’t working. Personally that’s taking away from that client’s time, especially if they have needs like bathing, going to the bathroom, etc. If you can’t work what they put on your schedule, they always question... read full review
September 2022
I have been working for Home Instead for over 4 years. Over the past 4 years, I have seen struggles and accomplishments with our clients, their families, and our Professional Caregivers. I love hearing how our clients and their caregivers are doing and what we do makes a difference to their families. As someone who deals with over 150 different schedules everyday, it can be challenging to make the right matches between client-caregiver. It is rewarding to see and hear the success stories when those matches are the right fit.
We've been dealing with this company for over a year now. The communication is HORRIBLE or non existent. Scott, a "manager", and Michelle, a "newer manager" lie about what they've done or what they will do. The company has a client care coordinator come to your home to set up a "plan" as to what is going to be done, yet it doesn't occur as agreed upon. OFTEN times the aides don't show up, and there's rarely a call to let you know, and most times no one to replace them. Many of the aides are NOT qualified to take care of these patients, nor do they have the desire to care for them. If you go with this company, be sure... read full review
I work here for not a long time, but in my time there I got a jist of what company is like. At first things were great orientation was good, interview process was good, hiring on was good. The only problem I had a problem with is how they do their scheduling. They don’t call and see if you can work the time you scheduled unless it’s a last minute thing that they need coverage for. Then they call you while your at another client’s house, like you aren’t working. Personally that’s taking away from that client’s time, especially if they have needs like bathing, going to the bathroom, etc. If you can’t work what they put on your schedule, they always question... read full review
I have been working for Home Instead for over 4 years. Over the past 4 years, I have seen struggles and accomplishments with our clients, their families, and our Professional Caregivers. I love hearing how our clients and their caregivers are doing and what we do makes a difference to their families. As someone who deals with over 150 different schedules everyday, it can be challenging to make the right matches between client-caregiver. It is rewarding to see and hear the success stories when those matches are the right fit.