Walmart Drive Thru Testing

Feb 2023

I recently had an unfortunate experience with the Walmart pharmacy on E. Brainerd Rd. regarding a prescription for pain medication sent in by my doctor that was deemed unacceptable by someone at the pharmacy as the doctor didn't state that it was medically necessary, therefore overriding and refusing to honor it. Unbelievable! I thought that a doctor's prescription was prima facie evidence that a substance was medically necessary in and of itself. If that's not the case, then all prescriptions should not be considered medically necessary barring a specific statement to that effect. Ridiculous, right? Pharmacists should not be allowed to pick and chose which prescriptions are acceptable and which are not. That is not the pharmacist's decision, as the physician, and not the pharmacist, is intimately aware of the medical conditions of the patient and why a certain medication is required. For a pharmacist to have the arrogance to override a physician's choice of medications is ridiculous...yet this just happened to me this week. I will be transferring all my prescriptions to a pharmacy outside the Walmart system, but feel I need to make my reasons known in case this has happened to others. Walmart should not be given a pass on this egregious practice! So there, Walmart, treat all prescriptions with the same respectful consideration or lose my business!

Dec 2019

I use to love this locatio until my encounter with the customer service manager today. Absolutely NO customer service skills or customer service! Who thought this guy should be in charge of customer service?!?!? Absolutely dissatisfied and disappointed.

Aug 2019

The pharmacy staff at this location (8101 E Brainerd Rd, Chattanooga, TN 37421) is one of the best I have ever experienced. They are personable, friendly, kind, and professional. And they always go above and beyond to show how much they care. Walmart has an amazing group of people - please take care of them and let them know how much they mean to our family and our community. They all know our family by name now - truly unique and meaningful these days.