Pella Windows & Doors of Chattanooga

Aug 2022

Over 6k for a door a few months ago. When it rains it sticks. Installer came back said ok. Tech came out tightened screws and added rubber pad. No repair for the bare wood that gets wet and swells , paint coming off. Still sticks.Service: General door installation

May 2022

Update on door!Since my previous post, our front door finally arrived and was installed at the end of June . . . nearly six months after it was ordered. What we discovered, however, was that the door and sidelights were not what we ordered, so the Pella Sales Representative reordered the sidelights so that they would match the door. We were told we should receive the sidelights in a few weeks. When the sidelights arrived, we were told that an installer would not be available for over a month, so we patiently waited until this morning for the install. Unfortunately, Pella once again produced the incorrect sidelights, so we again must wait for weeks for our front door to be completed. This is totally UNACCEPTABLE and I will never, ever, recommend Pella as a reputable company.As a homeowner who was thrilled with our Pella door at our previous residence, we didn’t hesitate to contact Pella here when we moved to Cleveland and needed a new door. We met with the salesperson the first week of January and were told it would be here in 8-10 weeks. That was 20 weeks ago and we’re just told we might see our door in another six weeks. The salesman admitted that the door had been constructed incorrectly the first time - Pella’s mistake, not ours - but why hasn’t this order been given priority? We had to pay 50% up front - almost $5K - so this is not an inexpensive door. At this point, we are thoroughly frustrated and disappointed by the way this process has been handled and how we have been treated. I doubt we would EVER recommend or use Pella again.Service: General door installation

Jun 2021

I've been working with Pella for windows and sliding doors on all my projects exclusively for the past two years. I'm extremely happy with their products, their prices, but especially with how well their team takes care of me. Mitchell, specifically, is amazing at his job and a delight to work with. I highly recommend!