Erlanger Primary Care - East

Aug 2024

everytime I have came to this hospital it has been an absolute disaster. the complete lack of communication and the extremely long waits are unbelievable. I highly recommend anywhere else if possible.

Jul 2024

The lack of communication that's between the patient and the staff is insane. The fact that my wife went in there for a ultrasound and was tell the ER that she doesn't feel good and is having immense pain and hasn't bled for 20 days and did nothing but a pee test and blood test and ct of pelvis when those have been done she needed a ultrasound and they won't listen

Aug 2023

To the point, I've been here 4 days with my girlfriend for a UTI. The lack of communication between staff is very apparent, as well as lack of empathy and compassion for a patient. I've told many nurses we needed something only for them to forget or bring it 2 hours later, fyi a cup of water took an hour and a half to get. Jonathan an ER nurse told my girlfriend who was uncontrollable vomiting not to puke on her, real professional. The nurses here are 50/50 Courtney as well as Paige are great and amazing human beings who took good care of not only my girlfriend but other patients that I witnessed. Sue is another great nurse that is attentive and quick to respond. On the flip side Jackie another nurse is rude and not attentive. She not only took 3 hours to bring fluid which we were told she needed so she couldn't be discharged but the lack of urgency on the fluid seemed otherwise. When I questioned and asked to why this was, she power-tripped me assuming I'm an individual with no understanding of how a hospital works. Then proceeded to get upset and testy when I called her out on not doing her job in Atleast a 2 hours window. It took 3 hours for a bag of fluid, she did say she had 6 patients to take care of but each nurse that has came in has only been in for 5 minutes max. Although Each room is different, with a different set of needs I understand. But if you force a patient to stay cause they need fluids. I don't think it should take 3 hours to get, but here it does.