About Brian Elder Roofing

Brian Elder Roofing is a reputable roofing company that provides residential and commercial roofing repair and replacement services in Memphis and the surrounding mid-south region, including North Mississippi and Arkansas. With over a decade of experience, the company aims to deliver a 5-star experience on every job. The company is licensed, insured, and bonded, and offers several warranties to both residential and commercial customers. Customers have praised the company's professionalism, knowledge, and customer-centric approach. One customer, who had a complicated roof with a flat roof, steep pitches, low pitches, skylights, and dead valleys, as well as extensive landscaping, was particularly impressed with the company's representative, Brent Rainer. Brent was described as professional, personable, and very knowledgeable about roofing and navigating insurance claims. He was attentive to the customer's concerns and ensured that the job was not complete until the customer was satisfied. While the foreman was knowledgeable and desired a good outcome, the customer felt that his absence from the job site resulted in mistakes that were costly for the company and disappointing for the customer. The two crews that worked on the project were also criticized for their lack of respect for the customer's landscaping and the quality of their work. However, the company's owner, Brian Elder, took responsibility for the issues, made the necessary corrections, and showed concern for the customer's satisfaction. This earned him high praise from the customer, who felt that the company is reputable due to Mr. Elder's desire to make things right for the customer. Overall, the customer was pleased with the final result, describing their new roof as the most beautiful in the neighborhood. They commended the company's professionalism, knowledge, and friendly service, and would recommend Brian Elder Roofing to others.

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Reviews for Brian Elder Roofing

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Dec 2023
I make certain when possible to write reviews for people or companies that my husband and I use. This review has proven to be difficult to write. For it to be accurate, I must divide people into categories and review them separately.This past summer (2023) we needed a complete tear-off and replacement of our roof. We have a very complicated roof with a flat roof, steep pitches, low pitches, sky lights, and dead valleys. Our landscaping is also extensive and many of the established plants are forty years old. In talking to representatives from many roofing companies, we settled on Brian Elder Roofing.Our initial contact was with Brent Rainer. He is an invaluable...read full review
Oct 2023
We have the most beautiful roof in the neighborhood now. ***** was great to work with: very professional, knowledgeable, and friendly. He made the process and pricing clear, with choices of Good, Better, and Best for roof replacement options. He worked with me and the insurance company to be sure we got the maximum benefit under the law to replace the roof; this is very important in the process. We had to wait a little while on the shingles, since they were a special new color that was not available locally, but it was worth the wait. The crew was excellent, efficient, professional, and friendly too. They did the entire job (removal, repair, and replacement) in less that 2 days, with a meticulous cleanup and multiple nail checks with the big magnets after the job was done. They really earned more than 5 stars, but that is all I can give here. Thanks!
Sep 2023
I am so pleased with my new roof. I had to have two layers of roofing removed. They protected my flowers, and I have a lot of them, and cleaned everything up completely after installation. They sent someone to do a walk around with me to check for problems after completion. There was one problem and they quickly corrected and made it perfect. I recommend Elder Roofing! Professional and 100% customer service first.