Brian Elder Roofing

Brian Elder Roofing is a reputable roofing company that provides residential and commercial roofing repair and replacement services in Memphis and the surrounding mid-south region, including North Mississippi and Arkansas. With over a decade of experience, the company aims to deliver a 5-star experience on every job. The company is licensed, insured, and bonded, and offers several warranties to both residential and commercial customers. Customers have praised the company's professionalism, knowledge, and customer-centric approach. One customer, who had a complicated roof with a flat roof, steep pitches, low pitches, skylights, and dead valleys, as well as extensive landscaping, was particularly impressed with the company's representative, Brent Rainer. Brent was described as professional, personable, and very knowledgeable about roofing and navigating insurance claims. He was attentive to the customer's concerns and ensured that the job was not complete until the customer was satisfied. While the foreman was knowledgeable and desired a good outcome, the customer felt that his absence from the job site resulted in mistakes that were costly for the company and disappointing for the customer. The two crews that worked on the project were also criticized for their lack of respect for the customer's landscaping and the quality of their work. However, the company's owner, Brian Elder, took responsibility for the issues, made the necessary corrections, and showed concern for the customer's satisfaction. This earned him high praise from the customer, who felt that the company is reputable due to Mr. Elder's desire to make things right for the customer. Overall, the customer was pleased with the final result, describing their new roof as the most beautiful in the neighborhood. They commended the company's professionalism, knowledge, and friendly service, and would recommend Brian Elder Roofing to others.