Schmidt Kevin D OD

Jul 2024

I was billing $100 for no show because I decided to go to a different clinic, they didn't tell me I'll have penalty for not going to the appointment. I wasn't giving any advance notice of this fee. This is crazy

Feb 2024

If you are coming in for anything other than a basic eye exam, watch your billing. We were referred under medical a few weeks after an exam at LensCrafters showed my son was showing something wrong with the retina in his right eye. We gave Eye Med Plus a copy of our medical card. Not only did they not run it under medical, but rather vision, the did a whole nother eye glass exam (something not needed). So now, in 6 months (after treatment) when we will need to get another eye glass exam to see if the prescription has changed in that eye, we will have to pay out of pocket. When I called billing, Jessica told me they did that because it cost me less going through my vision. But as I explained to her, per the insurance company, what he was there for was not covered by vision, but rather medical. She never did explain how they could have gotten it covered through vision after the insurance company itself said it would not be. I am getting copies of billing with codes because the only explanation I can figure is the billed for the eye exam as a glasses exam because it paid them more. Or someone did not pay attention to what the referral was for and figured that we were at their mercy and did not care. And Jessica in billing (btw, there billing is not onsite and handles multiple locations which is convenient for her because here answer for most pertinent questions was, "you'll have to call the location"). AVOID THIS PLACE!!! We have never had an issue like this at any other eye doctors office. This is ridiculous.

Oct 2023

I will give 4 stars to the doctor because he did a great job. This one star is for the girls who work at the front desks( both desks). They were insulting with an attitude. To think that this is the second time I am using the eye clinic and both times I got the insult of my life. They forgot to add a service to my bill. A week later I called to see if my glasses were ready and she said we forgot to add a service to your bill. you have to pay up before you pick up your glasses. I wasn't pissed off about paying that but that you are going to be rude to me because of your own mistake sounded very stupid to me. No apologies for your own mistakes. To crown it all she hung up on me. I will never recommend Eyecare Plus to my friends or anyone else. I will be going back to vision works where my whole family has been for years. I wanted to make a change that's why I went to EYECARE. They don't even have good frames.