Reviews for Mut Nicolae DVM
Write a reviewHours
Monday: 8 AM - 6 PM
Tuesday: 8 AM - 6 PM
Wednesday: 8 AM - 6 PM
Thursday: 8 AM - 6 PM
Friday: 8 AM - 6 PM
Saturday: ClosedSunday: Closed
Monday: 8 AM - 6 PM
Tuesday: 8 AM - 6 PM
Wednesday: 8 AM - 6 PM
Thursday: 8 AM - 6 PM
Friday: 8 AM - 6 PM
Saturday: ClosedSunday: Closed
Dr. Mut is very professional and takes time to explain the medical condition of my cat. The receptionists are professional also, and I appreciate the service I have experienced at GAC.
Poor business practices and customer service. Care/treatment is nominal/satisfactory. They charge you to write scripts for medication you don't buy through them so that any money you save ordering those medications will be null. A scummy business practice for sure. Had I known this policy I would have not bothered having my wife ask for scripts but she ended up paying for it. A few weeks later when it came time to order the meds I selected to have Chewy call them, but they refuse to authorize the script over the phone and Chewy called me at 7pm Monday to tell me I had to mail in the script. I went to the clinic Tuesday afternoon to buy a single dose since I needed to give them to dogs today. I also asked to just be refunded for the scripts since we weren't really saving ourselves anything and now we have the headache of snail mailing scripts. I got a call back today from the 'head receptionist' who informs me that her manager (who should have had the professionalism to make a 2 minute phone call to speak with me directly) said they will not refund the scripts and furthermore they couldn't dispense more medication to us without us returning the printed paper scripts. So the fees were like $30 for the two scripts. We have already spent close to $1000 at this clinic and with our 6 pets likely would have ended up spending much more, which is fine we care about our pets and want them to have the car they need. However this 'policy' is treating us like criminals and scam artists. Maybe some people scalp scripts for flea and tick meds... who knows but, these aren't horse tranquillizers or anything they are parasite prevention meds for 5lb dogs. When I raised this point that they would likely lose my business over this I was told that is my option and they don't really care. So good, cya later bye.
I normally love this vet but was very annoyed about the wait. I am a very patient person so I sat outside for 45 minutes after checking in for her 3:15 appointment. At that point, I finally called. The girl did apologize. I was told when they finally came out to get her at 4:20 they needed to get all the information for me again about what medicine she needed refilled because they had lost the information that the girl had written down when she checked me in. They had to call and see what spot I was parked in because they couldn't figure out where I was. I had gotten here about 10 minutes before my appointment so I was probably checked in about 3:05. Luckily, I have a good dog who listened and laid calmly for most of the time I was waiting. Others might not be so fortunate. There needs to be a little bit better communication amongst the employees.