Hyatt Place Sumter / Downtown

Hyatt Place Sumter / Downtown offers a convenient location in the heart of downtown, with ample parking and pet-friendly amenities, including a dedicated pet relief area. The lobby creates a welcoming atmosphere, and the staff is generally attentive, striving to provide great coffee and address operational issues. The hotel is close to everything, making it walkable for guests exploring the area. The rooms are spacious and clean, though some guests have noted a slight sent in the room and towels placed inside the shower, which some may find unusual. The pool is relaxing and well-maintained, adding to the comfort of the stay. Guests have praised the front desk staff for their excellent service and the breakfast offerings, which are considered good. The hotel’s location in the historic district is a major plus, though some reviews mention that the district has many unoccupied buildings, which can be a bit disappointing. However, housekeeping has been a concern for some guests, as rooms are not always cleaned promptly, and requests for service or towels may be overlooked. During busy checkout times, more luggage carts would be helpful. Safety issues were raised regarding the self-serve pot lids at breakfast being extremely hot, posing a burn risk. Additionally, some guests experienced frustrations at the bar, where limited food service was available when staff was working alone, and a staff member’s smoking outside the door was seen as unprofessional. Despite these challenges, Hyatt Place Sumter / Downtown remains a solid choice for travelers seeking affordability and a friendly environment, though improvements in service and safety measures could enhance the overall experience.