Reid's worked with us to replace our downstairs hvac unit this year at a reasonable price. The unit unfortunately had a defective compressor and went out a week later. Reid's replaced the part for free under the 10 year warranty. The new compressor also went out a day later, and although the part took a week to replace again, the owner was responsive over our concerns, offered window units while the part was being shipped, and assured us that the unit would be replaced entirely if the 2nd compressor was not functioning. The owner stayed in touch with us regularly while we were waiting on the 2nd compressor to ship. After installation, we have not had any additional... read full review
August 2024
Evey time I have an issue, they're here in a hurry and get it running again. Every tech, this time Tim, explains the issue, while fixing it. Love these guys, so glad I invested in them!
August 2024
Our family has used Reid for years. My experience with them has Ben in the last year. This company is genuine in their concern for their customers and keeping their customers taken care of. I will never use any other company.
Reid's worked with us to replace our downstairs hvac unit this year at a reasonable price. The unit unfortunately had a defective compressor and went out a week later. Reid's replaced the part for free under the 10 year warranty. The new compressor also went out a day later, and although the part took a week to replace again, the owner was responsive over our concerns, offered window units while the part was being shipped, and assured us that the unit would be replaced entirely if the 2nd compressor was not functioning. The owner stayed in touch with us regularly while we were waiting on the 2nd compressor to ship. After installation, we have not had any additional... read full review
Evey time I have an issue, they're here in a hurry and get it running again. Every tech, this time Tim, explains the issue, while fixing it. Love these guys, so glad I invested in them!
Our family has used Reid for years. My experience with them has Ben in the last year. This company is genuine in their concern for their customers and keeping their customers taken care of. I will never use any other company.