About PROS Heating & Air Conditioning
PROS Heating & Air Conditioning is a trusted local dealer for Champion Heating and Air Conditioning systems. They provide quality installations and reliable maintenance to ensure customers' homes remain comfortable and energy-efficient. The company prides itself on its excellent customer service, from scheduling to pricing, with friendly and professional technicians who work efficiently to resolve issues with no mess or mistakes. Customers have noted the team's honesty and genuine helpfulness, making stressful situations manageable. They are very professional and knowledgeable, offering reasonable prices and a solid service agreement with various options for preventive maintenance. With quick response times and informative consultations, PROS Heating & Air Conditioning is a highly recommended choice for all heating and air conditioning needs. Recent clients have praised their ability to explain repairs clearly and their commitment to making things right when issues arise.
When our AC started acting up during the first warm stretch of the season here in Charleston, I was stressed thinking it might be a major (and expensive) issue. Pros Heating and Air showed up quickly and immediately put us at ease. They took the time to explain everything clearly, walked us through what was actually going on, and made the repair without pushing any unnecessary fixes. What really stood out was their honesty and how genuinely helpful they were. They saved us a lot of money and made what could’ve been a stressful situation feel completely manageable. So grateful we found them!
I gave a 1 star review earlier based on what I experienced but thankfully Heather communicated and explained the situation to me and owner is making sure to make it right. I appreciate them communicating with me and doing all they can to make it right. Thank you!!
We had a new ac put in, both inside and outside units. Best price of 3 quotes, Heather was quick to schedule, and Wes was great - answering all of the questions so we could make an informed decision. We will definitely use their service again. Professional and knowledgeable.