Hand and Stone Massage and Facial Spa

Hand & Stone Massage and Facial Spa offers high-quality massage and facial services at affordable prices, making the soothing experience accessible to more people. The spa is open seven days a week with extended hours to accommodate customers' busy schedules. While the majority of reviews praise the spa's services and staff, one customer had a less than satisfactory experience. The customer arrived for a scheduled 50-minute couples massage but was only given a 30-minute session. The staff did not effectively communicate the reduced service time, leading to the customer feeling frustrated and stressed. However, the manager addressed the issue and promised to improve communication and service execution. Overall, the spa receives positive feedback, with one customer describing it as the "best spa" they have ever been to. The staff is praised for being polite, helpful, and knowledgeable about the products and services. Customers particularly highlight the expertise of the staff, such as Olivia, who is commended for her skincare knowledge and ability to provide great results.