Rented a small excavator for a week from here. When it came my partner who is a mechanic jokingly said,"I see they gave you the worst one on the lot." 3 days later it broke down. Thompson did send someone out to replace it the next day, and when we needed an extra day because of the break down it was given to us at no charge to make up for the lost day. Yes it isn't fun when things break down and mess with your schedule, but they did everything they could to make it right and that is all anyone can ask for. Customer service was pretty good, only wish they communicated better with the break down.
August 2024
When we first arrived at the store we was greeted by Jeremy. We sat and talked about the Mahindra roxor for a bit. Got numbers started and bought it that day. He made every step of the way easy for us. Loved his service. Even after the sale, he has still gone out of his way to make sure we are taken care of. I highly recommend this store for any of your needs.
June 2024
Josh and Jeremy were extremely helpful. I have used this company many times for rentals and recently for the purchase of a new tractor. Their insight and product knowledge was great, and ended up saving me hundreds of dollars.
Rented a small excavator for a week from here. When it came my partner who is a mechanic jokingly said,"I see they gave you the worst one on the lot." 3 days later it broke down. Thompson did send someone out to replace it the next day, and when we needed an extra day because of the break down it was given to us at no charge to make up for the lost day. Yes it isn't fun when things break down and mess with your schedule, but they did everything they could to make it right and that is all anyone can ask for. Customer service was pretty good, only wish they communicated better with the break down.
When we first arrived at the store we was greeted by Jeremy. We sat and talked about the Mahindra roxor for a bit. Got numbers started and bought it that day. He made every step of the way easy for us. Loved his service. Even after the sale, he has still gone out of his way to make sure we are taken care of. I highly recommend this store for any of your needs.
Josh and Jeremy were extremely helpful. I have used this company many times for rentals and recently for the purchase of a new tractor. Their insight and product knowledge was great, and ended up saving me hundreds of dollars.