I’d like to start off by saying the level of professionalism and customer service at JIP is second to none. I recently had my 2019 Toyota Camry serviced here for an electrical issue and even amidst a part shortage issue the level of transparency and fidelity you’d expect as a customer NEVER wavered. Car issues can be a nightmare to deal with but Japanese Import Pros’ business practices and service approval portal streamline that process. 10/10 would recommend
September 2024
My folks were headed out of town when their 4 Runner would not start. Managed to get it to this shop and the owner came out to help - who my folks said could not have been nicer or more professional. Gave them peace of mind replacing the battery and making sure that's all that it needed. Looking forward to taking my Toyota and Honda here from now on. Seems like they pay more attention to your vehicle than the local dealerships.
August 2024
Honestly, if you have a Toyota of any sort, just take it here. It is clean, the owner Joe is the nicest person that cares, cares about his work, his shop and his people.
I rolled in with my bucket and he was honest and affordable.
The process was seamless and easy: text messages, emails--I mean it was EASY and informative.
I’d like to start off by saying the level of professionalism and customer service at JIP is second to none. I recently had my 2019 Toyota Camry serviced here for an electrical issue and even amidst a part shortage issue the level of transparency and fidelity you’d expect as a customer NEVER wavered. Car issues can be a nightmare to deal with but Japanese Import Pros’ business practices and service approval portal streamline that process. 10/10 would recommend
My folks were headed out of town when their 4 Runner would not start. Managed to get it to this shop and the owner came out to help - who my folks said could not have been nicer or more professional. Gave them peace of mind replacing the battery and making sure that's all that it needed. Looking forward to taking my Toyota and Honda here from now on. Seems like they pay more attention to your vehicle than the local dealerships.
Honestly, if you have a Toyota of any sort, just take it here. It is clean, the owner Joe is the nicest person that cares, cares about his work, his shop and his people.
I rolled in with my bucket and he was honest and affordable.
The process was seamless and easy: text messages, emails--I mean it was EASY and informative.
I am taking all of my Toyotas here!!