The amount of calls and text hounding me to confirm an appt is utterly ridiculous. I’m an adult I haven’t missed an appt with Irmo Smiles ever. Yet they continue to lump good customers in with bad ones to the point I’m leaving and finding another dentist. OVERBEARING comes to mind.
May 2024
I broke my front tooth late Tuesday afternoon around 3:30pm. I moved to Columbia SC about 1 year ago. I have not made it a priority to find a new dentist. I have passed Irmo Smiles many times traveling around town. I always commented on how nice the office looked and would say to myself, "I need to make an appointment at Irmo Smiles to have my teeth cleaned". Well, unfortunately I needed a dentist for an emergency procedure before I established myself as a patient at a local dentist office. I called Irmo Smiles on Tuesday after 3:30 pm and explained what I needed. The front office was very professional and also calming. I provided the details of my emergency... read full review
April 2024
Around October I had a cavity filled and what they call a cap tooth done. I had paid for everything they told me the insurance would not cover. Then today, I get a call from the office confirming an appointment I had and the lady explained that I still owed almost $300! I am confused on how that came about, after the money I paid and filing through the insurance? I will never again step foot in this office to have any type of work done since I only had a tooth filled not restored and have to pay this amount!
I will say that the staff is very nice and helpful when I went to my appointment.
The amount of calls and text hounding me to confirm an appt is utterly ridiculous. I’m an adult I haven’t missed an appt with Irmo Smiles ever. Yet they continue to lump good customers in with bad ones to the point I’m leaving and finding another dentist. OVERBEARING comes to mind.
I broke my front tooth late Tuesday afternoon around 3:30pm. I moved to Columbia SC about 1 year ago. I have not made it a priority to find a new dentist. I have passed Irmo Smiles many times traveling around town. I always commented on how nice the office looked and would say to myself, "I need to make an appointment at Irmo Smiles to have my teeth cleaned". Well, unfortunately I needed a dentist for an emergency procedure before I established myself as a patient at a local dentist office. I called Irmo Smiles on Tuesday after 3:30 pm and explained what I needed. The front office was very professional and also calming. I provided the details of my emergency... read full review
Around October I had a cavity filled and what they call a cap tooth done. I had paid for everything they told me the insurance would not cover. Then today, I get a call from the office confirming an appointment I had and the lady explained that I still owed almost $300! I am confused on how that came about, after the money I paid and filing through the insurance? I will never again step foot in this office to have any type of work done since I only had a tooth filled not restored and have to pay this amount!
I will say that the staff is very nice and helpful when I went to my appointment.