About JW Roofing, LLC
JW Roofing, LLC is a professional and efficient roofing company, known for their quality material and excellent craftsmanship. They go above and beyond to keep customers informed throughout the process and provide thorough clean-up. The team, including Curtis and Mario, are easy to work with and pay great attention to detail, ensuring customer satisfaction. They are highly recommended for their reliable and honest roofing services at fair prices. With a focus on understanding specific needs, they offer practical, cost-effective solutions, making them a superior choice for anyone in need of roofing services. Their commitment to customer service and follow-up after completion has earned them a 5-star reputation in Hilton Head.
I had a concern which I won't go into detail.Because the company listen to my concern and valued my opinions. even when as far as having the owner give me a call to show me that I was appreciated as a customer.Thank you so much. By the way , the roof looks great. just concerns with the inside that are still being looked at But i'm sure after seeing the customer service, this company holds very high that even those will be addressed.Thank you so much
This review is for our vacation home in Beaufort, SC. At the end of the day, I'm satisfied with their work. Unfortunately, for me, it was a bumpy ride. One of the reasons why I hired JW to replace our roof is that there was soffit and fascia damage, and their proposal included repairing the damage along with the new roof; that part went well, and I am pleased with it. They sent me a .jpeg of the permit, which they instructed I print out and post in a front window; I liked that. They were responsive to my queries before work began, and I appreciated that too. However, I was unaware that the City of Beaufort requires that their residential building inspector visit the site while the work is being done to ensure that the work is proceeding according to code. And that turned out to be a headache. I wanted to have the work completed prior to July 4 when family would be visiting. Unfortunately, the only available time they had prior to the 4th was the previous Saturday; the residential building inspector does not work on weekends, and I was unaware of that (and per JW Roofing, neither were they, which puzzles me). Had I known this, I would have waited another week or so for the work to be done. Not ideal timewise for me, but the process would have gone much smoother. But when the inspector did come out the following week, he found some shingles which were not properly installed. Consequently, JW sent the crew lead back out to meet with the inspector and fix the improperly-installed shingles. That went well enough, and the inspector "passed" the roof on his second inspection. Also, when the crew arrived to replace the roof, there was no indication that they were from JW. The trucks were not marked, nor was anybody on the crew wearing anything to indicate that they were JW employees (in a later conversation, JW stated that they were employees). I was disappointed that nobody on the crew was fluent in English nor was I directed to a bilingual dispatcher or some such. I've addressed all of this with JW, and they appreciated my feedback. Ultimately, I'm okay with the work done. They did clean up the site when they finished the job, and that's a plus. If you want to hire JW, please ensure the following: Check with your municipality, county, etc. to determine what their codes/regulations are for a roof replacement. If a building inspector is required to visit the site while the work is in progress, ensure the work is done on a day that the inspector is working and can visit the site. Ensure that while the work is being done that you'll have access to someone you can speak to in a language you understand.
I highly recommend JW Roofing! They did our roof 2 years ago and we have not had any problems. They came when they said they would and they finished when we were told to expect the roof to be completed.