Pinnacle 1 Tax Services Fort Mill

Mar 2021

Well here we are in 2021 and Crystal is still scamming her customers - I find it hard to believe after filing a complaint with the IRS, Fort Mill Sheriff's office and I must say they were worth one step above nothing as far as help was concerned, no one did anything. She is still taking advantage of people and she actually should be behind bars because she is a criminal albeit a very clever one. I am just wondering how she can work for the type of business she does, I have a pretty good idea what kind of job she has and I would be scared to death if she was my employee. PEOPLE BEWARE AND SMARTEN UP !!!!!

Feb 2021

This is my third year working with Crystal and I've had up to the roof with her. She constantly misses appointments and NEVER reach's out to you to let you know she has to cancel or if she's running late. She never responds to texts, email or phone and when she finally gets back to you she has every kinds of excuse in the work. She doesn't respect your time at all. This year I reached out for n appointment and she took days to respond when she did she said she wasn't available for a week. When the day comes I'm calling and texting and no response. I call another number which is her husband's number and he gets her and she says she's not feeling good and needs a few minutes. SHE NEVER CALLED ME BACK.I email her, no response and she still hasn't responded or called back. She is so unprofessional and it's rude. How can you run a successful business like this?!? I'm so frustrated and it's really hard to find a person to do your taxes in such short notice. SHE STILL HASN'T CALLED

Feb 2020

Thank God I never used this company. A few of my friends have and they are in a horrible mess not knowing yet what all bad information she's turned into the IRS and how much money was taken from them after their forms were altered. Shut this place down. Doesn't deserve one star.