Service Center at Baker Cadillac of Charleston

Jul 2024

I will never spend another dollar on the Cadillac brand or at ANY Baker dealership. Less than a year ago, I purchased a Cadillac XT4. A brand that I had (in the past) heard good things about. When I signed the papers I felt confident that I had made a good purchase and that I would have the vehicle for a long time and hopefully raise a family in it. Unfortunately, it turned into the biggest nightmare and the worst automobile purchase I have ever made. Since I bought it, it has been in the shop at least 8 times. It has spent more time there than it has been drivable. Oil leaks, seal leaks, catalytic converter, a/c compressor, dash lights going dark, you name it. During each and every repair the Baker dealership was a complete nightmare to deal with. They do not communicate and are nearly impossible to reach for updates. Several times I had to go to the dealership to find out what was going on with my car, and I don't live close by. More often than not they have 1 person running an entire service department alone. Each time it was in the shop they had trouble getting me a loaner vehicle because they are always too swamped with repairs and don't have enough loaners available to keep up (that should have been a red flag). They do not address the actual issues when they do "repair" the vehicle. I had to take the car back 4 different times for the same oil leak that they kept telling me was fixed. The last time they took a month to repair it because they have one engine hoist for the entire dealership and I had to wait for another vehicles parts and repair to be completed before they could move the hoist and fix mine. When I asked about the dash lights going dark while driving it, they said "the software was up to date" and did nothing else to address the issue. I am no mechanic but even I know that is not a software issue. They are dishonest and overcharge on repair fees. I have a platinum extended warranty with a deductible that according to the warranty company should have been all I was responsible for, but Baker tried to add several hundred dollars on top of that deductible. One fee was for an extra half hour of labor, when the labor had not even been completed yet . They also added additional part fees. This was the last straw. I no longer own a Cadillac and I will never do business with Baker again. The price tag for these cars are not reflected in the quality at all and they are not the same reliable brand that my grandfather swore by many years ago. So disappointed in you Cadillac! And Baker, shame on you for not caring at all about your customers and running a SHADY dealership! I assure you, no one I know personally will be doing business with either of you again!

Sep 2023

I switched auto brands twice due to difficulties scheduling service and surly service with the dealers. I own another Baker car (Infiniti) which has excellent, friendly service. On my cadillac, due to a close call on the road, we urgently need a repair, as the car is dangerous to drive as is. I requested service three days ago, still haven't had a call back to schedule, and it's a weekend.

Jan 2023

Arrived an hour early for a 9:30 appointment for oil change and routine service, at 4 pm service was not completed yet. Customer for the past 5 years and never had such bad service, just not the same place as before. I sent a text at 1:30 with no response, called 3 time's before I got an answer from the service advisor at 4 pm to tell me my car was still not ready. I'll be going elsewhere for service in the future.