Roper St. Francis Laboratory Draw Station

Nov 2023

LEFT Roper Express on James Island after waiting 45-50 minutes with no one in waiting room when I arrived at 11:30am. Was not aware of this facility. Got there at 12:35 and left at 1:25. One person was checking you in and drawing blood. She, Ginny, was the best phlebotomist ever. Did 6 patients before me. 1 quick painless stick. She was super woman that day with no help when I was there. Very pleasant despite having to do two jobs. Roper had 4 people working the desk at Roper Express this same day and zero at this facility. Something is wrong with this management picture.

Dec 2022

Went for a simple blood draw and left after nearly 2 hours. Getting a blood draw shouldn't take longer than a hip replacement. They could have let me know that I needed to plan to be there all day. Instead I was told every half hour or so that they would be with me shortly. My call was important to them. Flute solo to follow. A simple word that they were too busy today would have been a real help. While the people seem very competent, it appears Roper St Francis has management problems. This isn't the first time something similar to this has happened to me in the past 6 months.

Jul 2022

Wow! All I can say is IMPRESSIVE! Everyone here is incredibly kind. This was my first visit, as I am establishing care with Dr. Metzler. From the front desk lady, to the nurse, to the doctor, EVERYONE was so kind and helpful. I think this maybe the most friendly doctors office I have EVER been in. What a wonderful first impression! I am excited to call this office "my doctor's office"! And a bonus- no masks required anymore! I can see smiles!!