If you go on a day Nancy is working you will have the absolute best experience here, however if you go on a day she’s not, customer service does lack a bit and you overall get a “why are you here, get out” kinda presence example: I got in confrontation for opening a “unlocked” display case to try on some glasses and was told “excuse me sir it’s not self serve” however if you look all around kinda ironic as there are glasses available to touch, feel, and even wear all around the store, the presence from the other three workers is questionable but Nancy is really nice and understandable
January 2024
Better late than never review of the 5 star customer service I received from the Jackson team! My boyfriend and I were visiting in October when I realized I left everything back in New York. As soon as we got off the plane and settled in, we gave the vision center a try if they could help us out on short notice. We are very grateful for your quick help and hospitality. Thank you so much for taking care of me.
October 2023
Supremely Helpful! I can't say how grateful I am to the talented folks at Jackson Davenport! I have a pair of Garrett Leight sunglasses that are now discontinued. These are my all time favorite pair of sunglasses. Well, I stepped on them wearing shoes while they were lying on my brick steps. I thought these shades were done for good. They looked so jacked up! I contacted GLCO and they said that Jackson Davenport was a stockist and that I should try there before shipping them back to see if the lap at GLCO could repair them. So, I stopped in while I had a free minute downtown at the King Street location. They immediately took a look at the glasses and started... read full review
If you go on a day Nancy is working you will have the absolute best experience here, however if you go on a day she’s not, customer service does lack a bit and you overall get a “why are you here, get out” kinda presence example: I got in confrontation for opening a “unlocked” display case to try on some glasses and was told “excuse me sir it’s not self serve” however if you look all around kinda ironic as there are glasses available to touch, feel, and even wear all around the store, the presence from the other three workers is questionable but Nancy is really nice and understandable
Better late than never review of the 5 star customer service I received from the Jackson team! My boyfriend and I were visiting in October when I realized I left everything back in New York. As soon as we got off the plane and settled in, we gave the vision center a try if they could help us out on short notice. We are very grateful for your quick help and hospitality. Thank you so much for taking care of me.
Supremely Helpful! I can't say how grateful I am to the talented folks at Jackson Davenport! I have a pair of Garrett Leight sunglasses that are now discontinued. These are my all time favorite pair of sunglasses. Well, I stepped on them wearing shoes while they were lying on my brick steps. I thought these shades were done for good. They looked so jacked up! I contacted GLCO and they said that Jackson Davenport was a stockist and that I should try there before shipping them back to see if the lap at GLCO could repair them. So, I stopped in while I had a free minute downtown at the King Street location. They immediately took a look at the glasses and started... read full review