Bought a UPS from them. It had a mechanical failure during warranty period. Tech support colludes with carrier to not provide replacement and then they demand I send in the defective UPS.
February 2023
APC is yet another company suffering from drastic declines in the quality of its products, which are now backed up by abysmal or even non-existent support. Worse, some of APC's products have become (in my opinion) dangerous and prone to catastrophic failure. I purchased an expensive APC Backup 1500VA UPS with the following model number: BGM1500. And the design of this product is deeply flawed, which is why it appears to have been discontinued. The BGM1500 is supposed to regulate voltage and clean up power before delivering it to your equipment, which doesn't work. Every computer I hooked up to this UPS would start freezing and crashing immediately. If I hooked... read full review
February 2020
My back-UPS failed last Saturday, February 8, 2020. I JUST bought it on January 17, 2020, via Amazon.com. I am STILL waiting for them to ship a replacement unit. I called them first thing Monday morning and they assured me a new unit would be delivered to me within 5 to 7 business days. I have yet to receive an email with tracking info. If I could give them a negative rating I would. Their customer service people act like it's no big deal and keep telling me, "It's on the way". A company that sells equipment that is supposed to help keep your business up and running should have a support department that is open 7 days a week, NOT only Monday through... read full review
Bought a UPS from them. It had a mechanical failure during warranty period. Tech support colludes with carrier to not provide replacement and then they demand I send in the defective UPS.
APC is yet another company suffering from drastic declines in the quality of its products, which are now backed up by abysmal or even non-existent support. Worse, some of APC's products have become (in my opinion) dangerous and prone to catastrophic failure. I purchased an expensive APC Backup 1500VA UPS with the following model number: BGM1500. And the design of this product is deeply flawed, which is why it appears to have been discontinued. The BGM1500 is supposed to regulate voltage and clean up power before delivering it to your equipment, which doesn't work. Every computer I hooked up to this UPS would start freezing and crashing immediately. If I hooked... read full review
My back-UPS failed last Saturday, February 8, 2020. I JUST bought it on January 17, 2020, via Amazon.com. I am STILL waiting for them to ship a replacement unit. I called them first thing Monday morning and they assured me a new unit would be delivered to me within 5 to 7 business days. I have yet to receive an email with tracking info. If I could give them a negative rating I would. Their customer service people act like it's no big deal and keep telling me, "It's on the way". A company that sells equipment that is supposed to help keep your business up and running should have a support department that is open 7 days a week, NOT only Monday through... read full review