“We were in town for a tournament and my daughter’s phone stopped working. Peter was kind to meet us at 730am to pick up phone. He attempted several software fixes but it turned out to be a hardware problem which couldn’t be fixed. Peter returned the phone to us and didn’t charge us for his valuable time. Very knowledgeable, great service and a really nice guy!“
“Best experience!!!After dropping my phone and shattering both the front glass and back on my iPhone, I had planned on going to the Apple Store in Providence- which I knew would be inconvenient for me and take serval days for an appointment and days for repair after speaking to an Apple representative. A friend of mine who was aware I needed repairs recommended I take my phone to “the place in the plaza where Yamato steak house is” as they had been there multiple times for various services. I had no idea this business even existed until they told me! I debated if I should keep my phone authentic and just go through the hassle of taking my phone to the Apple Store, but I chose to trust my friend and take a chance with this local repair shop. BEST DECISION made! Edgar, the associate, was incredibly knowledgeable, helpful and courteous. Even my 9 year old son complemented on how nice he was to us after we left. Edgar was able to give me two options for new glass for the front screen (a basic, less expensive model verse a bit more expensive premium model.) Edgar, explained the benefits and allowed me to make the best decision for myself. Me, knowing that I am highly likely to drop my phone and shatter it again, I chose the less expensive model! He also let me know the process for repairing the back of the phones glass takes about 4 hours due to the edging that needs to be done on the glass and that it’s best to come in the morning to drop off for that procedure (he also informed me that they can preform color changes for the back as an option too!) I chose to have the front of the phone serviced first and that I would return another day for the back. Edgar was able to service the front glass on my phone immediately and said it would take approximately 30 minutes to replace the glass. My son and I went and had a quick lunch close by and returned to my phone repaired, with a new screen protector I asked for, for the extra protection and the new case I had picked out, it looked beautiful! (Speaking of which, I must add and rave about the large selection and variety of phone cases they have in stock for all phone types and sizes- very impressive!) Edgar completed a functionality test with me present on my phone upon pick up to be sure all features were working appropriately. He then assured me that if there are any issues such as ghost texting and etc, to give them a call and they’ll take care of it. The screen has a 6 month warranty with no damages. I can not say enough good things about this business from the quality of service to the customer satisfaction! Shop small and local- you won’t regret it! Thank you Edgar!-Renee“
“Great customer service phone was literally done in 15 minutes definitely would recommend“
“This is a great place good service I've been here a few times and was very satisfied“
“I showed up on Saturday morning hoping they could extract data from my destroyed phone but instead he offered to replace the screen and frame for ~180$ in under 20 minutes.I was completely shocked that it was so relatively cheap and fast. I handed over the phone, sat upstairs near Dave & Busters for a while on my spare phone and came down a half hour later to a completely fixed phone already half charged and ready for me to leave with.I got a brand new screen in less time than it took me to drive to the mall! Samsung S20 FE 5g Verizon screen repair in under 30 minutes.The older guy working there is extremely soft spoken and that's not a good thing considering they're in a loud mall near a food court although he was very nice, just had to lean in to hear him. Guy at the counter didn't seem to want to be there, but who does nowadays. Especially if you work in cell phone repair, no one is coming to you when they're in a good mood. I don't blame him and want to give my full 5 stars so people can know how good of an experience I personally had.Going to this place was recommended to me by the guy at the Verizon store where I sought help first.So if you need your Samsung S20 FE 5g screen repaired for 192$ tax included but you also kind of want to get coffee and Thai food at the same time, cellax is your place.Note: I'm not the person to ask if it's oem parts or not, seeing as I don't know how to figure it out nor do I care, but the phone works as good as the day I bought it, if that tells you anything.“
“Thankfully they had a back glass in stock for my Galaxy S9+, must be the only ones in SE New England to have one on the shelf. Elshan replaced it for under $50 in 10 minutes, he a was a pleasure to deal with, both on the phone & in-person.“