Lewis Michelle L OD

Mar 2024

Had an 11 o clock appointment on March 12 2024 told them I needed to be back at work promptly by 12:30. Assured me I'd be back with plenty time to spare. Never updated me that the doctor was behind seeing patients as time continued to pass didn't get me back until 11:55 front desk was very unprofessional. I was subsequently late back to my professional career. Later that day returned to get lenses with my new prescription. Another woman behind the counter was also rude and unprofessional told me my insurance didn't cover it even though it does. Never even bothered to look it up despite me telling her I am covered. Think she assumed based on how I look that there's no possible way I could have adequate insurance coverage. Very hurtful and disrespectful. Then informs me of a policy which costs 25 dollars to bring your own frames while simultaneously asking me to sign a waiver that makes them not liable or responsible if my new frames are damaged. This is clearly a moral hazard. I asked what's the failure rate that such damages occur, she refused to answer. I asked who is the manufacturer that does the work she refused to tell me. I asked if she could contact them to inquire, she said she cannot. I asked for the contact info so that I may ask myself, she replied "well they don't want people calling harassing them." Confused I asked if me calling them is considered harassment. She rolled her eyes and explained it was not (I already knew that) again I think she said this based on how I look despite the fact that I never gave her a reason to believe this other than what she assumed about me. Strange that they would want to take my money and have my business while simultaneously refusing to tell me who I am doing business with. Seems like in all likelihood if I would have signed the waiver and sent my frames they would have been deliberately broken so that I be forced to buy a complete pair of frames and lenses from them. Disgusting behavior from the employees and a clear moral hazard/predatory policy masquerading as a legitimate business. I told her have a nice day despite all of this, she was shocked that I could still manage to have manners at the end of her gross behavior and lack of professionalism. Ironically I went to LensCrafters and they had no such policy/waiver/fee. Probably because they aren't running a scam. Doctor I saw was great sadly the front office/retail staff was so horrible I wouldn't go back if they were the only one in a 100 mile radius. I advise you don't either.

May 2023

The government alleged that, during the roughly five-year period between January 1, 2013, through December 31, 2017, Dr. Koch, Koch Eye Associates and Claris Vision, paid financial kickbacks to referring optometrists whose patients elected to receive laser-assisted cataract surgery, for which patients paid up to $2,900 out-of-pocket per eye. The government alleges that these payments to the referring optometrists were illegal under the anti-kickback statute, a federal law that, among other things, prohibits financial payments to induce medical referrals that are reimbursed by federal healthcare payors, like the Medicare program. In this case, the government alleged that the kickbacks resulted in the submission of false claims to Medicare under the federal False Claims Act. Through this settlement, the government is recovering twice the amount paid by Medicare for claims associated with the illegal kickbacks paid by Dr. Koch and his affiliates.

Mar 2023

Everyone is extremely friendly. This was my first time being able to go to the eye drs in years and Dr. Lewis was very helpful with finding me an amazing prescription. She is extremely kind, caring, and very thorough with her explanations. I am excited to get my new glasses and looking forward to following up at this facility :)