SEPHORA

Jan 2023

Favourite Sephora to shop at in Montreal! Special mention to the managers Kaïa and Elena who are the most helpful when it comes to client service and answering my questions. The staff is friendly, helpful and the store is much cleaner than the other locations. Thank you for the great service and products, will definitely be back!!!

May 2022

Great customer service. I called because a product I was recommended for my honeymoon did not work for me at all. I explained how I had originally visited their store to purchase a different product but was convinced by the advisor to purchase a different product. After trying it numerous times and still being disappointed, I figured I should call to see if there was a way to exchange it, and Leah was kind enough to let me bring it back and exchange it for the original product I had originally intended to buy. Even though this happened over 7 months ago, they still made an exception. Awesome customer service and one of my favorite sephora locations!

Jun 2020

I was greeted by someone who then referred me to Heidi. She understood ALL of my concerns and was able to help me. She even made demonstrations and tested products on my skin which made me decide to purchase them. She knows what she’s taking about and unlike other Sephora employees seeing how perfect her makeup was made me want to get more tips from her. Her customer service was amazing and she took care of me throughout my entire visit at Sephora. I would definitely recommend her to any other shoppers.Came in for one 35$ product and she easily convinced me to get more and ended up leaving with 5 products with a 250$ worth. She’s also a good seller haha.Overall great...read full review