Flooring near Dollard Des Ormeaux

“I updated my previous 1-star review to 4-stars given the goodwill demonstrated by the Golden Elite team and their good customer service. Following my previous comments, the team quickly reached out to make things right. They took responsibility for the issue, they apologized for all of the problems this caused me and gave me a credit to make things right. The actions the company took resulted in the 4-star review. I would have them a 5-star review had they covered 100% of the cost I incurred (they did not cover the $150+tax travel cost I was charged by the counter experts when they came to fix the manufacturer's defect).

I bought a vanity with a marble top for about $1000. After one use of the sink, splashed water stained the counter and there was a round water stain where the soap bottle stood. We had not been informed that the counter was not sealed, and it is normal to expect that it would be. Marble is extremely porous and will stain with just a few drops of water.

I contacted the store and got the runaround (google how to remove the stain, the person you need to talk to is busy, send us an email with pictures). I got an email address after insisting, but seconds after sending the email it bounced back.

I spoke with counter experts about the cost of polishing and sealing the counter. I figured I would just pay to get the job done with the least aggravation. But at $500 plus tax, that was 50% of the cost of the vanity!! So I reached out to the store again on May 22, 2024. Got another email address, sent pictures, and never got a response.

So today, June 20, 2024, I paid $575 to repair an issue that should not have existed in the first place.

Buyer Beware!!!!“

““

“I would most definitely recommend shopping at Chantilly for your home decor needs. Dealing with Irwin in selecting rugs for my living room and den/office was a fabulous experience which resulted in two beautifully decorated rooms! Outstanding job. Now the fun part begins by accessorizing the rooms.....“

“This general contractor did a remarkable job finishing my basement, bathroom, creating the divisions, flooring, painting and the finish is perfect. His expertise and attention to detail really made the difference. I highly recommend it ?“

“Very nice company! Professional, attentive and very efficient welcome and service. Our needs are well understood and the advice received is very valuable. Only positive!“

“Prévost and associate installed two products in my home, and I am very happy with the results. I highly recommend them to everyone.“

“A family business with the highest level of professionalism and customer service, run by honest and hard-working experts. After several renovation projects, I found them to be the most reliable and competitive company.----Absolutely exceptional customer service. I was recommended to them by a friend after having shopped all over the city. Gretchen was able to produce a quote within a few hours and it was about 30% less than any other company I had dealt with. She was extremely honest in the product recommendation and made sure I understood the pros and cons of every material. She offered me a few large samples to test at home and match with my cabinets. They were able to offer me a beautiful slab that was not available anywhere else at an extremely competitive price. On the day of the measurement, Enzo showed up and was extremely meticulous, making sure everything would be perfect. On the installation day, everything was done professionally and was perfect but Enzo found that there were some finishing that wasn't perfect enough (I didn't even notice) so he took the time to refinish a part of the slab and come back at a later date for installation. The result is amazing. Thank you!“

“We did business with Stéphane and his team on the south shore. Precision work, clean, friendly, trustworthy, excellent finishing quality and within budget. We have certainly found a trusted team for all our future work. A big thank you to Martin for his good humor, his rigor and his honesty.“

“Best place for all your home renovation needs, great pricing and extremely helpful and knowledgeable staff have been going there for over 25yrs and will never change from this store.“

“The team and subcontractors were dedicated and enthusiastic as the corrected the errors of the other company we hired. We give the firm top marks and will contact them again for other projects. Their knowledge of the products and how to do the job correctly was very good. It really adds value to our home.Service: Floor repairs & maintenance“

“(Translated by Google) Outstanding service, the owner is really nice and honest. We bought a floor, kitchen ceramics and curtains for the whole house and we are very satisfied.(Original)Un service hors pair, le propriétaire est vraiment sympatique et honnête. Nous avons acheté un plancher, de la céramique de cuisine et des rideaux pour toute la maison et nous sommes très satisfait.“

“John & Alexander Kalil were neat, clean, respectful,on time and delivered a great finished product and experience. Thumbs up !!!!Service: Wood floor sanding“

““

““

““

“Wow, il y a beaucoup de stock, beaucoup de choix pour le plancher. Les gens sont sympa.“

““

“Professional work, punctual and polite team, work well done. Owner who supervises the work. Perfect after-sales service“

“I am always impressed by the quality of knowledge of the advisors at this store. Impeccable service. And Jack at the tools, he is a person who is generous with his time and his expertise. THANKS“