First visit the day after the call, nothing to say. Afterwards, it gets messy. 7 months without news to receive my part, never an update unless it's me who asks. I was finally given a date 7 months later to come and change my part (the coil). The technician is supposed to be there at the beginning of the afternoon, I take the afternoon off, they cancel me at 3:30 p.m.... we finally come the next day (another wasted day at my job). I was told on the first call that my heat pump was barely 3 years old under warranty. I received a bill for $872. When I call for explanations the person on the line is uncomprehending and doesn't seem to give any importance to customer... read full review
August 2023
Very good service, always respond quickly and always resolve problems efficiently. Dépanneur Rivière is very lucky to have such a professional team to guarantee us. Special mention to technician Michael, who is very professional and patient, thank you very much!
July 2023
One of their drivers accidentally broke a basketball hoop belonging to one of my neighbors on the street. Without even leaving his contact details, he left the stage, leaving the basket behind. I was able to capture the scene on my surveillance cameras.
They ultimately responded defensively to the owner, instead blaming the basketball hoop as to blame. They neither offered a solution nor apologized for not leaving their contact details during the incident.
This calls into question the honesty of this company.
First visit the day after the call, nothing to say. Afterwards, it gets messy. 7 months without news to receive my part, never an update unless it's me who asks. I was finally given a date 7 months later to come and change my part (the coil). The technician is supposed to be there at the beginning of the afternoon, I take the afternoon off, they cancel me at 3:30 p.m.... we finally come the next day (another wasted day at my job). I was told on the first call that my heat pump was barely 3 years old under warranty. I received a bill for $872. When I call for explanations the person on the line is uncomprehending and doesn't seem to give any importance to customer... read full review
Very good service, always respond quickly and always resolve problems efficiently. Dépanneur Rivière is very lucky to have such a professional team to guarantee us. Special mention to technician Michael, who is very professional and patient, thank you very much!
One of their drivers accidentally broke a basketball hoop belonging to one of my neighbors on the street. Without even leaving his contact details, he left the stage, leaving the basket behind. I was able to capture the scene on my surveillance cameras.
They ultimately responded defensively to the owner, instead blaming the basketball hoop as to blame. They neither offered a solution nor apologized for not leaving their contact details during the incident.
This calls into question the honesty of this company.