It Services And Computer Repair near Wind Gap

“Very happy with the service. Took their time to explain everything to us and also came back again for our further questions with no charge. Recommended a computer suitable for our needs; service was quick as far as ordering equipment, installing, explaining and following up with us later. We highly recommend JT for the job. We now have someone we can go to with questions. Also it was nice to have a local company that understood our technology level and was willing to help.“

“The prompt response, pleasant and patient approach to customers, and amazing problem-
solving knowledge and skills make Jim simply the best!!“

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“Very friendly support team. Knowledgeable on every aspect of my investment an tax questions. I highly recommend“

“The staff was efficient and friendly. They made sure the webiste was exactly how I wanted it to look and explained the process well before starting. They communicated clearly and were fast at making updates. I highly recommend them!“

“Charles came to our shop and gave our computers a good once over and it was amazing how fast they worked when he was done.I high recommend Charles and all of his services he provides.Thank you“

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“I had a issue with my Sony laptop a long time ago and Jim did a very good job fixing my computer.“

“Best people around no matter what anyone trys to Portray I’ve given them access to my computers for years and never had an issue they are honest and don’t beat around the bush and the friendliest people you will ever meet they have bin in that location for years for a reason everyone always wants to act like they know computers because they work for companies but in all actuality I’ve built all my computers from the ground up and have serviced my PCs with them for years I cannot stress this enough great family!!“

“They really hit the mark with their updated version. Took many customer suggestions and made an easier system to work with. Cheers guys!

Updated review:
Gave 3 stars because this software has tremendous potential. Didn't give more because of the poor attitude exhibited by the company's COO and program not being user friendly.

Spent the last two weeks solving an issue we were having with getting KC to communicate with my Quickbooks. Endless back and forth and guesswork. Finally they figured out that they had me upload the wrong files for them to test.

The general attitude with this firm is that they post instructions on yuotube so the customers should be able to figure it out. Otherwise they would be happy to charge hourly rates for training their customers on how to use the system.

The corporate culture is really lacking. They need to realize that their customers are running their own businesses and don't have time to become experts in the peculiarities of the software. We want point and click, not to become KC experts. Wish I knew this before purchasing this expensive software. This is NOT a user friendly / intuitive POS system. There are lots of quirks in getting to software to run correctly and in using it correctly.

SAVE YOUR TIME AND MONEY AND BUY A MORE USER FRIENDLY POS SYSTEM

Very disappointing experience with this software. Bought the Kennel Connection software with all the bells and whistles. They sold me a QuickBooks Direct Link module that is supposed to automatically transfer the financial data to the Quickbooks file.

It has never once worked. Been trying to get it to work for over 7 months. have spent countless days and hundreds of dollars with outside IT help. Blue Crystal just keeps sending me user manuals and telling me there must be something wrong with the Quickbooks set up.

Sorry guys, I'm not a techie and have enough on my plate running my business. Don't have time to fix bugs with your software that was not configured properly to transfer data to another program. Your sales literature claims that the Quickbooks Direct Link will seamlessly transfer all of the accounting information to QB. Doesn't say I have to become an expert at how you programmed your software and then modify QB to make your software work.

I contacted their support team because we received over 2300 line items of error messages. Their support team's response was to email us a link to their help page that had some simplistic explanation that we needed to redefine the definitions of the accounts in QB.

SAVE YOUR TIME AND MONEY AND BUY A MORE USER FRIENDLY POS SYSTEM“