Ancient technology - you have to have 2 logins and 2 separate accounts on the same website for the same property location to pay water and sewerage bills (of course separately). Absurd for 2024.
December 2023
I had called yesterday to have a bill corrected that PA Amer Water had really messed up and was finally resolved with them. I spoke with Carly at Legal Tax Service regarding the sewer bill that coincided with the messed up water bill, and gave her all the info of what had happened and why. She asked if she could call me back after she read all the notes on the account. (I had called previously to let them know what was going on with PA Amer Water and to let them know a complaint was filed with the PUC on the water company)She called me back in a timely manner and had resolved the issue immediately. I can't thank her enough.
September 2023
We are new homeowners and they were patient with me and took the time to explain the property tax process to me and I now understand why I owe the extra fees. Penalties are imposed by state law--not just the borough or Legal Tax Service trying to make a buck.
Ancient technology - you have to have 2 logins and 2 separate accounts on the same website for the same property location to pay water and sewerage bills (of course separately). Absurd for 2024.
I had called yesterday to have a bill corrected that PA Amer Water had really messed up and was finally resolved with them. I spoke with Carly at Legal Tax Service regarding the sewer bill that coincided with the messed up water bill, and gave her all the info of what had happened and why. She asked if she could call me back after she read all the notes on the account. (I had called previously to let them know what was going on with PA Amer Water and to let them know a complaint was filed with the PUC on the water company)She called me back in a timely manner and had resolved the issue immediately. I can't thank her enough.
We are new homeowners and they were patient with me and took the time to explain the property tax process to me and I now understand why I owe the extra fees. Penalties are imposed by state law--not just the borough or Legal Tax Service trying to make a buck.