Bella's Army Painting

Jul 2023

Took a little longer than expected or hoped, but a great final product. Maintained communication during the waiting stages. It was an exterior job, so weather played a part in the delay. Again, could not be happier with the final product. With any professional service, a modicum of patience is needed. Would definitely recommend.

Jan 2021

We met with Brian to discuss having the entire interior of our home painted along with having two sets of railings refinished prior to us moving in. We met on the job site, he sent us an estimate, and after he told us that our two week timeline wouldn't be a problem, we decided to go with Bella's Army Painting (we booked months in advance). When it was time for their job to begin, there was a crew of people in our house, who unbeknownst to us, had been subcontracted out. We were told by our contractor, who was in our home every day, that the people who were painting our house did not bother to cover the floors, which resulted in paint getting all over our hardwood, our carpets, and to ruining newly laid tile grout. The paint crew didn't show up until 9:30 and often left by 2:30. This meant that our job was not getting finished in a timely fashion, and we were concerned about our timeline being met. When this was addressed with Brian, he showed up on the job site and told us that he insured that everything will be completed in time. The next couple of times that we saw the lead painter, he told us that he needed to "rush our job" in order to finish on time. Obviously, this was not ideal, especially for the amount of money that we would be investing in the project. I should also mention that the lead painter often swore at his crew and yelled at them. We spoke with Brian about all of our concerns, and he was very receptive and apologetic. He also came in himself to help with some of the painting. The lead painter and his crew ended up being out of our house prior to us moving in, but there were many areas of our home that were thinly painted, there were wavy cut lines throughout, and there was paint splatter around our home where it should not have been. Our railings were left as a tacky mess that didn't match what we had discussed with Brian. Overall, we were really upset with the job and respectfully made sure Brian knew. When Brian came to our home to check out the finished job, he agreed that it wasn't completed the way it should have been and told us that the crew who was doing our job usually only did commercial. I'm not sure why they were in a residence, and I'm not sure why weren't made aware of this prior to making our deposit. Anyway, Brian suggested that he send in his guys to fix the work that the other crew had done incorrectly. He also said that we didn't need to make our final payment until things were done to our satisfaction, which we really appreciated and found very professional. We had Tanner, Joe, Joey, Travis, and Lou in our house (not all at once), fixing the lines and thin spots as well as the railings, while we were moving in and unpacking our things. These guys were timely, respectful, and CAREFUL, and I wish that they were the ones on our job from the beginning. They really should have been because we were promised a professional and expert crew when we signed our contract. Brian made us the ones responsible for telling them what needed to be done, which put us in an awkward position; we felt that this process should have been more streamlined by the company's leadership, and we felt that a careful inventory of the errors made by the other crew should have been taken. After two weeks of these guys being in our house, we decided we just needed our house back, so we cut a final check and took on fixing the rest of the mistakes ourselves. All in all, this experience was not ideal. Our home should have been respected from the beginning, and we should have had the high quality crew we were promised working on the job from the start. I know this company is pretty new, but I wouldn't recommend them until they streamline their processes and protocols (and quit bringing in sub contractors without homeowner approval).