“If someone asked me for a swim spa recommendation I would simply say one name: Chad Elza. In April 2023 he coordinated and executed the delivery and install on our swim spa and everything went according to plan even though he couldn't physically be there due to unforeseen circumstances. I believe that speaks volumes to the level of professionalism and dedication he has toward his job. He has definitely fostered strong working relationships with all the vendors he uses to the point that even in his absence all moving parts worked effortlessly together. From day one he has been so attentive and promptly answered all my questions and concerns and leading up to the morning of delivery he walked me through the whole process and made me feel so comfortable with the install. It's a true testament to his work ethics and attention to detail. Fast forward to now, there have been a few functionality issues with our unit, no fault to Koval, and yet again Chad has worked with me promptly to get us back up and running each time. It's easy to give high praise when everything goes flawlessly, however I think it's more worthy for the praise when things go south and you get to experience what true quality customer service looks like when you need it the most. Thank you to Chad and the Koval team for all you do day in and day out!“
“Had fuel tank install . John Jeremy and Frank. Excellent service. They were very good and pleasant to deal with. Highly recommend Economy Furnace for all your heating needs. Great technicians.“
“They came out to service my furnace the same day I called. The employee's name was Adam and he was fantastic. He has a genuine personality and I appreciated how he explained everything he did.“