I wrote a bad review a few days ago, about a billing issue I had with MyEyeDoc. I do want to stress that I love the doctors here and I never had any attention of leaving this practice. As of today the issue has been resolved through the help of Joe the office manager. He did not sugar coat anything a mistake was made which should not have taken this long to correct, he made the correction, apologized and all is fixed. Thank you Joe for fixing the issue and your kindness. See you next year for my exam.
November 2024
Kayla was absolutely amazing throughout my entire experience! She helped me choose the perfect glasses, select new frames, and even order contacts. On top of that, she went above and beyond by finding great deals to help me save money. Then, she assisted my mom and dad in picking out their new glasses too. Her assistance made the whole process enjoyable and stress-free! She kept me updated every step of the way on the progress of my glasses, which was incredibly helpful since I had moved to Philly and needed to make a special trip back to pick them up. My parents had nothing but wonderful things to say about her as well. I truly couldn’t have asked for better service!
August 2024
I came in with both my son's for eye exams and to get fitted for new glasses. We saw Dr. Malikkal, and she was wonderful with all of us, but especially my 5 year old, who required lots of help and redirection during his exam. She was extremely patient and skilled in working with younger kids. Joe, the store manager, was also extremely helpful in helping all of us find frames that suited us and that we were happy with. I used to go to LensCrafters and always felt rushed and/or ignored. Joe really took his time with us to make sure we were fully satisfied with our purchases. This was an entirely positive experience and we'll definitely be coming back.
I wrote a bad review a few days ago, about a billing issue I had with MyEyeDoc. I do want to stress that I love the doctors here and I never had any attention of leaving this practice. As of today the issue has been resolved through the help of Joe the office manager. He did not sugar coat anything a mistake was made which should not have taken this long to correct, he made the correction, apologized and all is fixed. Thank you Joe for fixing the issue and your kindness. See you next year for my exam.
Kayla was absolutely amazing throughout my entire experience! She helped me choose the perfect glasses, select new frames, and even order contacts. On top of that, she went above and beyond by finding great deals to help me save money. Then, she assisted my mom and dad in picking out their new glasses too. Her assistance made the whole process enjoyable and stress-free! She kept me updated every step of the way on the progress of my glasses, which was incredibly helpful since I had moved to Philly and needed to make a special trip back to pick them up. My parents had nothing but wonderful things to say about her as well. I truly couldn’t have asked for better service!
I came in with both my son's for eye exams and to get fitted for new glasses. We saw Dr. Malikkal, and she was wonderful with all of us, but especially my 5 year old, who required lots of help and redirection during his exam. She was extremely patient and skilled in working with younger kids. Joe, the store manager, was also extremely helpful in helping all of us find frames that suited us and that we were happy with. I used to go to LensCrafters and always felt rushed and/or ignored. Joe really took his time with us to make sure we were fully satisfied with our purchases. This was an entirely positive experience and we'll definitely be coming back.