Grossly incompetent company, we have a regular garbage driver that chooses who he picks up, and how much he gets, unbelievable, should be sent down the road, but our recycling driver is an excellent employee, does his job with curtesy
May 2024
This company has poor customer service. It was a nightmare to get my recyclables picked up. I feel like there is poor communication within the departments from the website to the routing manager. I have been a long time customer and have experienced numerous problems with this company in the last 3 months. I would not recommend using them.
April 2024
I am furious! WM was "ok" in the beginning, then started marking "service completed" when it had not been. Had to call 3 different weeks - in a row- to say 'service was not completed'. They did not come another day, just had me on next scheduled pick up. 3 weeks of trash piling up!! Found out from neighbors that's why they had switched companies. I called their provider (Whitetail) HALF the cost of WM/quarter!! So I canceled (finishing out the quarter to not have cancelation fee). What happened? I received a $92 bill. $75 for picking up their bins, $12 for energy (fuel to drive & pick up) and $8.50 for "admin charge". This... read full review
Grossly incompetent company, we have a regular garbage driver that chooses who he picks up, and how much he gets, unbelievable, should be sent down the road, but our recycling driver is an excellent employee, does his job with curtesy
This company has poor customer service. It was a nightmare to get my recyclables picked up. I feel like there is poor communication within the departments from the website to the routing manager. I have been a long time customer and have experienced numerous problems with this company in the last 3 months. I would not recommend using them.
I am furious! WM was "ok" in the beginning, then started marking "service completed" when it had not been. Had to call 3 different weeks - in a row- to say 'service was not completed'. They did not come another day, just had me on next scheduled pick up. 3 weeks of trash piling up!! Found out from neighbors that's why they had switched companies. I called their provider (Whitetail) HALF the cost of WM/quarter!! So I canceled (finishing out the quarter to not have cancelation fee). What happened? I received a $92 bill. $75 for picking up their bins, $12 for energy (fuel to drive & pick up) and $8.50 for "admin charge". This... read full review