Dr Hepner, amazing! His nurses not so much. Grandma went there for wound care leg wrappings after being told do so after a visit with an in home nurse. After raising concerns of them not being done properly, Nurse Lori, RN, had a nasty attitude. Didn’t clean her wounds with soap. Just a wet piece of gauze. After being questioned about it, ignored my grandma. Then proceeded to incorrectly wrap them, again concerns were voiced. She responded with “well technically we aren’t even supposed to do this.” Which weird because they had no problem doing it before I raised concerns that it wasn’t being done properly. This nurse and another (who I don’t know the name... read full review
December 2021
Everyone here couldn't have been nicer. Courteous, professional and kind. Liz - my intake nurse - is a treasure. Stacey Lauffer, P.A. is a true breath of fresh air as far as professional medical care is concerned.
September 2017
I've counted on the staff numerous times to help me navigate the maze between scheduling for referrals, pharmacy, insurance authorizations, medical tests. Same day appointments for those urgent concerns have been available. Medical staff are great. And thank you Dr. Hepner for being willing to continue to see military retirees and their families!
Dr Hepner, amazing! His nurses not so much. Grandma went there for wound care leg wrappings after being told do so after a visit with an in home nurse. After raising concerns of them not being done properly, Nurse Lori, RN, had a nasty attitude. Didn’t clean her wounds with soap. Just a wet piece of gauze. After being questioned about it, ignored my grandma. Then proceeded to incorrectly wrap them, again concerns were voiced. She responded with “well technically we aren’t even supposed to do this.” Which weird because they had no problem doing it before I raised concerns that it wasn’t being done properly. This nurse and another (who I don’t know the name... read full review
Everyone here couldn't have been nicer. Courteous, professional and kind. Liz - my intake nurse - is a treasure. Stacey Lauffer, P.A. is a true breath of fresh air as far as professional medical care is concerned.
I've counted on the staff numerous times to help me navigate the maze between scheduling for referrals, pharmacy, insurance authorizations, medical tests. Same day appointments for those urgent concerns have been available.
Medical staff are great. And thank you Dr. Hepner for being willing to continue to see military retirees and their families!
Steve Ippolito