Main Line Health - Corporate Offices

Feb 2024

My father was served by Main Line Health Hospice during the last 10 days of his life. Because this service was offered during the height of the COVID pandemic and just as vaccines were becoming available, I must concede that all of us, including the hospice staff, were under a great deal of stress. That said, in the midst of that historic moment, my dad's best friend and I were his care team - we could not leave the house and could not potentially expose ourselves to COVID. We depended on the hospice team to give us necessary support and to guide us through various challenges that naturally arise in hospice. Regrettably, basic necessary supplies were not ordered in a timely fashion, directions for medication administration were not offered in a comprehensive way, attention to nausea maintenance was not attended to, and, as a result, my father's care was sub-par resulting in some unnecessarily uncomfortable and painful experiences for him. Most painful - and I mean truly painful - is what happened in the final moments of my father's conscious life, when we were served by an on-call nurse who used an unkind, raised voice with us, accused us of not providing my dad with accurate doses of pain medication (which was inaccurate and unfounded), and basically met us with a great deal of harshness at a very vulnerable time. It brought me to tears and I had to leave my father's side. The nurse then proceeded to administer morphine and my father was unconscious from then on until his death. His last moments of speaking with us were robbed by a lack of grace on the part of this Main Line Hospice staff member. In short, this experience was traumatizing and I'm still impacted by it three years later. My advice: proceed with great care and extensive interviewing of service providers before choosing Main Line Health Hospice. This time in a family's life is precious - protect it. I only give two stars instead of one because all the service was offered during the Pandemic.

Sep 2023

This is specifically for their Billing Customer Service. I’d give no stars if I could. I love my providers!
Where does Main Line Health fall short? Their billing!! They have billed my primary care claims wrong to IBX and even giving them a couple months to resolve it I still have claims they can’t seem to fix it despite promising me they would 7 weeks ago. That’s why I am submitting this review. The providers are great but the billing gives me a headache they don’t want to resolve. When I mention this to other MLH patients I get similar reports. Their billing department acts like a third party billing company and reflects poorly on MLH.

Aug 2023

This is specifically for their Billing Customer Service. I’d give no stars if I could. I love my providers!Where does Main Line Health fall short? Their billing!! They have billed my primary care claims wrong to IBX and even giving them a couple months to resolve it I still have claims they can’t seem to fix it despite promising me they would 7 weeks ago. That’s why I am submitting this review. The providers are great but the billing gives me a headache they don’t want to resolve. When I mention this to other MLH patients I get similar reports. Their billing department acts like a third party billing company and reflects poorly on MLH.