Ken Ganley Toyota Service

Aug 2024

Good service a little disorganized as far as their service department a huge dealer could have great potential if show room is used at the parts department other then that cool place .

Jul 2024

The salesperson i worked with was very professional and kind. He was very low pressure. However, when it came to trading in my vehicle they were on the border of being dishonest. They gave an initial offer that was $8,000 dollars below the average KBB trade-in value for my vehicle. They used misleading reasons on the quote, such as 150$ off because the second key I had needed a battery. The car just passed inspection a week ago, and they said that the tires needed replaced. They argued with me that the difference between the KBB value and their value was that I listed the condition wrong. So I reentered my vehicle into KBB this time with a "FAIR" rating which has a description "the vehicle has some cosmetic defects that require repairing and/or replacing and requires some mechanical repairs" which is not true because the vehicle was in great mechanical working condition (Just passed State Inspection and emissions). But the average trade-in value given for my car at the "FAIR" condition was still 5,000$ above their initial offer. Next time I will not trade in a vehicle with this dealer. They need to work on their customer service.

May 2024

Best service personnel! They make you feel like family. Keep you informed of any service
maintenance. They even send you a video while you wait showing your car and explaining the multi-point inspection so you can see for yourself! Love'em!