I recently used Gravener Heating and Air Conditioning and was very satisfied with the experience. Initially, I had thought my furnace was near the end of its life after being told by others that it was much older than it actually was and had an unfixable problem. I called Gravener to request a quote for a furnace replacement but during the first visit Jim was able to quickly diagnose the problem as a much smaller, common repair; he also informed me of my furnace's correct age - nearly half as old as I was originally told. This kind of honesty and professionalism should not be taken for granted. He returned for a second appointment and took care of the issue in a... read full review
November 2023
Jim was on time and very professional, and explained to me all the "in-s and out-s" of the proper way to maintain my boiler / radiators. He showed me the best way to bleed air out of the system, drain the expansion tank, and answered all my numerous questions as they came to me. I was very interested in learning the best way to maintain my system for the future and Jim was very willing to teach and show me. I highly recommend Gravener based on my experience. Pro tip: I recorded a video (after he left) of all the things he showed me while still fresh in my head, so my future-self knows what to do next time!Service: HVAC system maintenance
November 2023
Jim was quick to respond to our issue. He was able to clearly diagnose and treat the issue and we were only without heat for a few hours. He was also incredibly helpful in explaining the issue and how it was treated.
I recently used Gravener Heating and Air Conditioning and was very satisfied with the experience. Initially, I had thought my furnace was near the end of its life after being told by others that it was much older than it actually was and had an unfixable problem. I called Gravener to request a quote for a furnace replacement but during the first visit Jim was able to quickly diagnose the problem as a much smaller, common repair; he also informed me of my furnace's correct age - nearly half as old as I was originally told. This kind of honesty and professionalism should not be taken for granted. He returned for a second appointment and took care of the issue in a... read full review
Jim was on time and very professional, and explained to me all the "in-s and out-s" of the proper way to maintain my boiler / radiators. He showed me the best way to bleed air out of the system, drain the expansion tank, and answered all my numerous questions as they came to me. I was very interested in learning the best way to maintain my system for the future and Jim was very willing to teach and show me. I highly recommend Gravener based on my experience. Pro tip: I recorded a video (after he left) of all the things he showed me while still fresh in my head, so my future-self knows what to do next time!Service: HVAC system maintenance
Jim was quick to respond to our issue. He was able to clearly diagnose and treat the issue and we were only without heat for a few hours. He was also incredibly helpful in explaining the issue and how it was treated.