Reviews for Fox Chapel Dry Cleaners

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Nov 2023
Not inquiring about the price in advance turned out to be the mistake I made. When I received my clothing back and learned the cost, I had a disconcerting sense that I was being taken advantage of, as if they deliberately kept the pricing hidden until after the service. In the attached image, you will see they chose not to include the total on the bill when I dropped my clothing off. Upon pickup— the bill came to $73 for dry cleaning four items, which included three short dresses and a pair of slacks. I won't be returning due to the unfittingly high prices, and I also observed that the building's interior is in poor condition, with a notable presence of flies. Although...read full review
May 2023
I'd give them a zero if that was an option. They destroyed a high end cocktail dress. I took it in with a tiny coffee stain and when I picked it up there were countless additional stains. No phone call to alert me, no apologies. Just a note attached that said it has been dry cleaned by itself, but the fabric "bled. Return to manufacture". They even tried to charge me for it. Their 'story' doesn't add up though, as the dress has been dry cleaned before and no bleeding occurred. Someone simply got sloppy and didn't do their job. HORRIBLE customer service. And now I'm left with a dress that can no longer be worn. I will NEVER use these crooks again.
Dec 2022
New to the area.... One star is aggressive. I can't rate the quality of the alterations yet, but for reference: I had 2 dresses with an inch split in the slit, one pair of pants - one leg needed hemmed, one suit jacket the bottom needed hemmed, one jumper that had an inch hole in the bottom that needed stitched and a spaghetti strap jumper that one of the straps needed touched up on. $267. Outrageous. That is not even what drove me to take the time to write the post... the women who own it - I assume- are RUDE. Downright disgusting and rude. I would not recommend. YOU women are a service business, if you don't like it, don't do it. Have some class and respect for people. I will not return. Thanks to the alteration woman. She is the only reason they get one star.