Chartwell Pennsylvania LP, Home Infusion, Specialty Pharmacy and Enteral Nutrition

Chartwell Pennsylvania LP, a home infusion, specialty pharmacy and enteral nutrition service provider, is known for its dedicated clinical staff who work in partnership with local physicians, hospitals, and nursing agencies to ensure positive therapy outcomes for patients. The company's support services include clinical monitoring, dietary consultation, patient education, pump management, and delivery services. Patients have had an amazing experience with Chartwell's customer service, describing it as sweet and helpful. The pharmacy's delivery services have been praised for their promptness and safe packaging. The company's staff also proactively calls patients to check on refills, which has been particularly helpful for those who are forgetful. However, there are areas where Chartwell can improve. Some patients have found the amount of product given to be a bit stingy, but have noted that the company will express ship or deliver additional product if requested. Additionally, patients have expressed frustration with the lack of a paperless option for bills, as well as the early and late delivery times by drivers. Some have suggested that the company use UPS for deliveries, which would be more convenient for patients and reduce the need for signing for every delivery. Overall, Chartwell Pennsylvania LP provides high-quality home infusion, specialty pharmacy and enteral nutrition services, but there is room for improvement in certain areas to enhance the patient experience.