Phoenixville Animal Hospital: Thomson Carl DVM

Apr 2024

I went to the vet with a very sick cat, and it was clear given her age amount of weight she lost and the symptoms that she should've been put down, but instead of that being something that was discussed, discussed about heroic measures to prolong the life for a short time with no guarantee of how much suffering would be experienced after spending over $500 for tests? I made the decision to put my furr baby down. the decision was made a few days later I made another appointment and brought her in. It was a heart wrenching experience while sitting in the room waiting I was informed of the cost as I knew there would be a cost and they asked for payment. I explained that it wasn't something I brought with me at the moment I was carrying my furr baby and I would Pay after. That woman left and sent in a customer service representative only to tell me they could not do the procedure without payment first.. I was sitting there crying with my daughter as well. I simply could not believe how inconsiderate and uncompassionate the staff were . I have four other pets that I take to this vet they have a credit card of mine on file. It was beyond words how I felt as though this was simply a business transaction. The human beings of this Animal Hospital Made this whole experience worse. on top of this, they mailed me a card and had the wrong name for my pet on the paw print they sent me. I have kept it because I plan on going in there in person so they can actually see what they mailed me once again. I feel as though the Phoenixville Animal Hospital is just a police for making money. I did not feel any support or compassion or understanding at any time during this process As I stated earlier in this review, I have four other pets which come regularly all bills are paid at time of service and they have a credit card of mine on file. I will be switching vets. I haven't had my heart ready to do that as I still recover from losing one of my fur babies.

Sep 2023

I called twice last week, on Tuesday and Thursday, leaving messages for Dr. Fig about my very sick pet that she had seen the week prior. She told me to call to get further instructions but she was apparently out sick all week and even though I was told my messages would be passed to another vet, nobody called me. On Friday night, my cat took a major turn for the worse and was in extreme distress due to difficulty breathing. I called on Saturday morning to make an appointment to put him to sleep, which was one of the options that the vet had already offered during our initial visit; however, I was told that another vet would need to examine him first before they could make that determination. Why? The vets all work for the same place, why would they not use Dr. Figs notes and recommendations? I did not want to put my dying cat through any more exams, so I called them back and informed the receptionist at the front desk that I had found another vet who was coming to my home to put my cat to sleep. Here it is Friday, almost a week later, and nobody from Phoenixville Animal Hospital has bothered to call me today to inquire how things went or to offer condolences or to apologize for never calling me back last week, which is possibly the reason my cat is no longer with us. I lay in bed every night listening to my other cat cry for her brother and all I can think about is how much I regret taking my pets to this place. Basically, I walked out with some flea medicine and a $956 vet bill and my sick cat that they did not follow up on. Never again and I am telling everyone I know to find a different vet. Clearly money is the only motivator here, certainly not any real compassion or concern for the pets or their family.

Jan 2023

This was the most annoying nail trimming appointment from start to finish. I was told that I needed a wellness check to trim my sweet dogs nails. At $150.00! Then they had to take $75.00 up front. When did we start taking money before service?! I was out of options as to where to take her so we went with it. We were ushered back to a little room where we proceeded to wait 15 minutes past our scheduled time. Then sent to another littlr room where the 'vet' was sitting at examine table. She did not get up. She did not get anywhere near my dogs level. Wellness exam consisted of listening to her heart. Then the tech left the room and the vet started trimming my dogs nails. She didn't tell me. We wanted out so bad I just held my girl. (I was just getting over almost dying) My dog gained 10 lbs and this 'vet' is trying to tell me how she should be and not to starve her. Because I was going for skinny?! Not healthy?! Not sure I need advice from someone that can't care for themselves or move!!!!! My sweet girl and three others will never step foot near there again!!!!!! How does it feel to rip someone off $150.00 and make them do the work?!!!!! Not to mention the nails should of been done better. Thank you so much and have a great life!!!!